Carolina Comfort Careers
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Mike Adams
14:58 08 Nov 22
Had my regular maintenance check of the system. The technician Kevin found that my newly installed system had one... minor install issue and corrected it. Kevin was very professional and a good representative of the company. I have used Carolina Comfort at prior homes and always found them to provide quality service.read more
Kassidy
17:54 05 Oct 22
awesome company! great customer service, friendly and reliable. technicians did a great job installing my HVAC and the... sales manager was straight to the point and sold me what i needed and what worked best with our budget. highly recommend!read more
Michael Spinnato
23:33 03 Aug 22
Keven came within 20 minutes after he callled us and cleared the drain line on our AC unit by vacuuming the clog from... below and using N2 to blow the line out from the top. This let the water drain out and reset the float switch which allowed the AC unit to start running again. He was very knowledgeable of the problem.It only took about 25 minutes. Then he checked the thermostat to assure the unit was running. He did an excellent! I was very impressed with his work. Thank you!read more
Hope Hinnant
15:34 19 Jul 22
Kevin did an amazing job for us today. He was very professional. He resolved issues and answered all questions. Kevin... is the type of employee you would want representing your own company.read more
John Finney
15:29 19 Jul 22
Update 7/24/22 - Carolina Comfort sent out a second technician to re-check my A/C at no cost to me. The second... technician was able to find a small maintenance problem due to drainage buildup which he resolved promptly while on site. I appreciate how completely Carolina Comfort looked into this issue. I've passed their name on to friends with A/C issues. A+ for service, and would recommend them to others. Thank you again.Carolina Comfort was on time, and responded quickly to my request. The technicians they sent were professional, pleasant, and thorough in diagnosing the problem. I would absolutely recommend Carolina Comfort, and I have every intention of signing a service contract with them shortly myself. Thank you for your help. A special thank you to the technicians as well who took time to answer all our questions. We really do appreciate it.read more
Melodie Turner
20:05 12 Jul 22
Andrew Gruetzmacher was my Service Technician and did a awesome job. He cleaned my outdoor coils very well and cleaned... all the attic items of my unit very professionally. He also was very helpful on AC questions I had.I highly recommend him and Carolina Comfort.read more
Marilyn Booth
10:37 30 Jun 22
Andrew has done our annual/bi-annual service on our contract the past two times. He is always prompt and on time and... very professional. A call/ text message comes in on your phone and/or computer based on what you have given permission to. Arrives with his booties for inside the house and filter in-hand. He is very efficient and thorough on both the inside and outside of the house.read more
Dick Anderson
18:14 29 Jun 22
The young gentleman who performed the service was knowledgeable, friendly, professional, and efficient. We will... request him for the winter service. Management should be aware of the quality of this young man.read more
Angela Cross
14:43 28 Jun 22
We have been using Carolina Comfort for 6 yrs. Great company. Their workers are always on time, considerate, and... professional. Highly recommend.read more
David Burnette
20:39 15 Jun 22
Current Update: Yasmin’s came today for follow up semi-annual service check. Very polished and professional. Many many... styles above a typical HVAC service person. Very impressed. Got in, did his work, cleaned up things and then left—May be the most impress service person I’ve ever had come to my home. We’ll done!Prior Update: Carolina Comfort really did a great job of working with me. I am an out of town owner and they were fantastic in coordinating the work. Brian Robinson was remarkably organized and thorough in his communications with me. The work was impeccable and I have made a point of recommending Brian and Carolina Comfort to others in our condo association. Really did a nice job. Very considerate of not making a mess and very thorough.read more
Terry Johnson
23:15 31 May 22
Several months ago we had a new unit installed in our home. Everything was great with the air conditioning, but as it... is cold and rainy out today, the heat didn’t come on when we switched it over for the first time. A call to Carolina Comfort was answered quickly and a tech was dispatched within a couple of hours. It was a simple fix and we are up and running!read more
Stephen Turner
15:41 16 May 22
Kevin did a great job and stated nothing to report. Said that everything was operating as it should! Very professional,... polite young man!read more
Richard MacDermott
14:11 05 May 22
Always on time and professional. You get what you pay for. You might find cheaper but you won't find better value... anywhere. Extended warranty paid for itself today. Great value and Gerald was great.read more
Kenzil Summey
21:42 25 Apr 22
Andrew G. did a great job. Had to fit into a small space at one point and was successful in carrying out the intended... outcome. Installed thermostat, answered all questions and completed basic settings time,, etc. Had a quiet demeanor and professional and courteous in interaction.read more
Georgia Edmiston
13:01 22 Apr 22
Kevin was awesome. This HVAC system is new for me and he did a great job of explaining it. I hope he will continue to... be the person who keeps our HVAC system running smoothly. Thank you, Carolina Comfort, for sending us such a good technician.read more
Andrew Dodd
18:53 08 Mar 22
We had an A/C unit that was 7 years old came with the house (contractor picked an undersized A/C unit and skimped on... duct work, not only that I had 3 coil replacements over that time!-kudos for Carolina Comfort for helping me through the warranty process on those). I finally got so fed up that the A/C unit was struggling to keep up with humidity in the summer. I called Carolina Comfort and their comfort specialist Brian, came out observed the situation and discussed with my wife and I about all our options. Humidity control was my biggest issue as i'm very sensitive, and my wife wanted to lower the power bill. He provided each option available to us and went through the pros and cons of each, and never pressured us into which system to go with or even to use them.We went with the high efficiency York affinity line and so far we are pleased with the system and the service. Admittedly we had a small snafu recently as the system was installed in heating season so the full A/C pressures and calibrations weren't able to be dialed in due to the cold weather (this is to be expected for those that don't know). I was able to directly contact Brian, and the next morning, Robert an outstanding senior tech came out and diagnosed the issue and corrected everything. Robert even explained to me what was wrong and what was done to correct the problem. Now the A/C is working fine the house is freezing cold to my liking.If you aren't freezing enough in your house in the summer, or your humidity is too high, or you just want to save money like my wife, call these guys and ask for Brian. He will take care of you and provide you with knowledge so you can make the best choice for your situation. He will also stay with you after your system is installed, he cares about the quality of their work and the products they sell.I can't say enough good things about their service. I have been with this business going on 8 years and they are always on time, prompt, and return my calls. What more can you ask for in a business.PSA (unsolicited)- Get the cool zone package it is well worth it to maintain your system . It will extend the life of your system and keep your house nice and freezing like mine 🙂 A/C units around here take a beating so make sure your pamper yours!read more
Erica Bensley
04:48 07 Mar 22
My husband and I noticed our house was very warm Sunday evening, and our thermostat was set but the temperature in our... home was reading much hotter! I called Carolina Comfort expecting to just make an appointment for someone to come out in the morning, but she let me know a technician would call me to assess the situation. I received a call from Alex A. Who said he could come that night to see why our house wasn’t cooling! I was very impressed and thankful that there was a technician that was available so late at night to check out our unit and see what was wrong. After completing a job ahead of us, Alex showed up and diagnosed our problem right away and fixed it quickly! He was very knowledgeable, professional, and had great customer service!! I’m glad I called this company and my family and I are now sleeping comfortably tonight in a cool air conditioned home thanks to Alex! We will definitely use this company for any of our needs in the future!read more
Ryan Lee
03:19 07 Mar 22
Alex was out technician and it was after hours. He communicated when he would be arriving and clearly explained in... detail the issue. Very professional and polite. Will definitely use Carolina comfort again just because of our experience with him.read more
Jody Flowers
20:38 25 Feb 22
Excellent customer service and expert service. The technician, Gerald A., called ahead, was very courteous, and... performed the service call with a great attitude!read more
Eric Wornham
21:22 23 Feb 22
I just completed a total rip and replace of my entire HVAC system. Brian Robinson was my sales contact and he was... incredible. Explained the entire system and process, and answered all my questions. The installation crew was professional, super clean and very respectful and completed the entire job in 4 days. My wife and I are no longer coughing and feel we now have a quality system. I highly recommend Carolina Comfort for all your needs and please reach out to Brian if you want excellent service and straight talk. He made the complex, seem simple and it was!!! Thank You Brian and I will tell everyone I know the great job you did and how you put the customer first!!read more
Bette Inglett
23:37 08 Feb 22
After loosing my heat unexpected in the depth of winter, I picked Carolina Comfort out of the blue and gave them a... call. They proved to be an excellent choice! They were efficient and fixed my problem quickly and reasonably priced. Shout out to my technician Ryan and the ladies in the office who found my needed part in a local warehouse, allowing my service to be restored without any wait!read more
Jeremy Puckett
19:50 02 Feb 22
We’re starting off strong…Brian came out quick and quoted me a very fair price to replace my 19yr old system, total... replacement was my choice after this last failure. he was willing to start tomorrow, he called to confirm stock, I cancelled my second opinion after confirming with my bosslady, the price as quoted seems very fair. These guys are very local, I’m hoping for neighborly treatment as they start the job tomorrow….After install: entire new system, everything was great. Quality equipment and install. Had a small issue that was resolved very quickly and we are 110% satisfied with the value and service.Thank you!read more
Joe Polek
18:56 07 Jun 21
Office staff was VERY friendly and quick to respond. Appointment was scheduled quickly. Maintenance Tech was friendly... and professional. Price was best one around. Kudos!read more
Jon Plato
12:09 07 Jun 21
My HVAC system went out 3 weeks ago. Carolina Comfort were able to come out the next day to see what would need to be... done to get me running once again. Unfortunately, my system was over 20 years old, and it was time to replace it. The install team was prompt, courteous, and kept me in the loop as to what they were doing.Bottom line:The professionalism that this company has is amazing. They were on time, communicated well, are extremely knowledgeable, and saved me money. I highly recommend their services.read more
Todd oswald
13:06 04 Jun 21
Carolina Comfort really came through!!!!The first meeting with Brian who really understood what type of problems we... had always had with our system and had a straight forward plan to take care of things went great. Next the install team with Barry were GREAT!! On time both days and did a fantastic job. the system is working perfect. A few days later Brian and Cole came by for a post install visit to check over everything and make sure we were satisfied. Great company Great People!!read more
James Grose
19:58 13 May 21
Very professional. Jerry was on time wore shoe covers to protect my hardwood floors. He explained everything he was... doing. Performed his work quickly yet thoroughly, highly recommend to anyone who values a great HVAC company.read more
Celeste Burner
22:55 05 May 21
I love the notifications prior to service.Our technician was very pleasant, polite, professional, and efficient. We... enjoyed his visit.read more
Frank
13:11 05 May 21
I am a 10-year customer of Carolina Comfort and can honestly say that I am 100% satisfied with the work performance of... the Tech's and the work ethics of the company. I have a warranty on my unit from them and it has paid off over the years. I am now considering replacing my old unit and intend to continue my association with Carolina Comfort.read more
Kelly Still
00:45 30 Apr 21
I appreciated the fact that I was able to call the office a few hours before my appointment to say that I was going to... be late. The office notified the technician and we were able to make it work out. This is great customer service. Thank you.read more
Fran B
20:25 28 Apr 21
We are100% satisfied with the professionalism and quality of workmanship of Carolina Comfort. The service... technician,Jacob Hoffman is a great representative for CC. He is extremely knowledgeable, very customer friendly and totally professional. Many neighbors in our community use other HVAC service companies. We would not think of switching because of Jacob. He is EXCELLENT.read more
Ceomara Timmons
00:35 24 Apr 21
Very impressed with Jerry. He was in constant contact with me. Kept me informed about my service.
Steve Carroll
15:37 23 Apr 21
Rainy is knowledgeable and very good technically. Have used CarolinaComfort for 4 years and have been very satisfied.
Leah Evans
14:13 12 Apr 21
Jason was great. On time. Professional. Informative. Great experience overall.
Ann Byrd
20:28 08 Apr 21
I have been very pleased with Carolina Comfort's services for the three years I have been using them. Every tech who... comes out, thus far, has been professional, polite, and proficient, I highly recommend them!read more
hany356
15:21 07 Apr 21
Not satisfied with the service they provided because there was an air leak in the duct system that they should have... caught it was causing my unit to overworked. I was able to catch the problem myself not going to rely on them anymore.read more
Alicia Hutto
23:51 11 Mar 21
Called and was scheduled for same day service. Jacob was earlier than expected but they called to make sure that was OK... and that I could take an earlier time slot.Jacob was thorough and professional in trying to locate the cause of the water spots on my ceiling leading to and from a register. He spent 50 minutes in my attic looking. He was not able to find the source but offered possibilities of the culprit and possible solutions for the issue.Jacob also offered me renewed faith in this business because I had a bad encounter with a previous technician.read more
Bryson Gcount
23:11 09 Mar 21
Lazai A. did an awesome job communicating the problems with my HVAC units and repaired them quickly and efficiently. I... will definitely recommend him and Carolina Comfort in the future!read more
Rene Frick
23:18 09 Feb 21
My technician came out the same day and helped me with some questions I had regarding my thermostats. Very patient and... helpful. Also, did a system check for me always updating me on what was going on.read more
Lizzie Mccants
05:05 22 Jan 21
Great work great team dependable always post a time and always on time the weather is never an issue...they are all... mannerableknowledgeable & respectable they all are great team workers...in my twenty one years Carolina Comfort is great!!!read more
Carlos Moreno
18:45 20 Jan 21
Carolina Comfort just installed my Lennox unit (Air handler and condenser unit) and they are working... great.Professionals and good cust. serviceread more
jan White
20:54 12 Jan 21
Thomas was a very courteous, well qualified,technician. He was patient and answered all my questions. I have seen many... technicians come & go. Hope this guy stays a long time. He was fantastic! Solved my problem.Sincerely, j whiteread more
GARY PARISH
12:16 09 Dec 20
The company instills trust. Provided professional consultation, quoting, scheduling, installation, management and... followup. All processes were flawless.read more
Christine Duncan
15:37 07 Dec 20
Service was fine. Tech was polite and professional, but, was not wearing a facemask. During a global pandemic, techs... should not be entering people's homes without facemasks.read more
Martin Elia
15:32 07 Dec 20
It took Carolina Comfort weeks and weeks to repair our air conditioning. Even though their trucks say 24/7 repair they... do not come out on weekends. In fact you cannot even get a representative on the line.read more
Patricia Fulmer
15:23 07 Dec 20
Excellent company and employees, have referred to friends which are just as satisfied.
Kathryn Williams
14:34 07 Dec 20
First I have always been impressed by their employees. They have all been very professional and polite. Last time I... had Andrew for semi-annual maintenance and he did a wonderful job. Their office staff is also fantastic.read more
Chris Corley
17:30 04 Sep 20
Better take that time explaining what they had to do and what they were going to do they made sure when they were in... the house and people clean very nice glad that I have them to take care of my ACread more
Robin Hinds
13:31 06 Aug 20
We've had a service contract with Carolina Comfort off and on for years. We used another company one time and... immediately regretted it. We had to call CC in to fix that work and decided we'd never go with anyone else again. Because of that, we had them do the HVAC inspection on our new home and also got them to do a second opinion after the buyer of our old home provided their own HVAC inspection report from someone else. It saved us from doing some unnecessary work. The technicians are always friendly, respectful of our home, and explain everything really well. Would absolutely recommend using Carolina Comfort.read more
Renee McKissick
14:49 03 Aug 20
Andrew is so courteous and professional. He did a great job. I really like Carolina Comfort. I would not call anyone... else!read more
Lisa Williams
00:44 30 Jun 20
My technician, Antonio M., was professional, thorough, and happily stayed into the evening to finish the job. Thank... you Antonio and Carolina Comfort.read more
David Damm
20:08 25 Jun 20
Took the time to figure out and then fix the problem. Really seemed to care and wanted to get it right. Took two... visits and I specifically asked for the same technician for the second visit. Problem has been reoccurring for quite some time and I have not had luck getting it repaired correctly working with other companies.read more
Geoffrey Giles
15:43 22 Jun 20
We use Carolina Comfort to maintain our HVAC system. It's going on 10 years old, and still runs great. Their techs are... always on time, responsive to concerns we have, professional, and thorough.read more
Gary Joyner
14:02 05 Jun 20
Reggie was on time and explained what the problem was and fixed it quickly. He was professional and easy to work with.
Matthew Rabon
19:43 30 May 20
Highest recommendation for Carolina Comfort! I hired them to replace a nearly 20-year-old split HVAC system with a new... 3.5 ton AC and 80% gas furnace. Dan was excellent to work with on a solution that met my every expectation. Mike, Brandan, Jason and the entire install crew did a fantastic, beautiful job. Don't hesitate to hire these folks - I look forward to working with them in the future.read more
Michelle Kraft
17:07 04 May 20
The owner Richard Mitchell is very rude while on the phone. Thinks just because he is a business owner for so many... years that he can speak to people rudely while trying to fix an issue. Poor excuse and will gladly take my contracts elsewhere.read more
Lynn Cobbs
23:20 20 Feb 20
Gerald was super! He was very knowledgeable and very helpful on explaining how to make adjustments on both... thermostats. He even changed the air filters and took the time to explain the difference between them. Thanks for all your help Getald....you are a gem!read more
Jay Riley
20:59 24 Jul 19
I bought a mini-split (heating and air) unit for my room over in March 2018. They came very quickly and installed the... unit. I have been very happy with the installation, service and performance of the unit. Carolina Comfort came back for a complimentary service check and said that I have have another complimentary service check left. Staff was very professional and knowledgeable. I would highly recommend this company.read more
5636 Bush River Rd.
Columbia, SC 29212
SC License – #M104545
NC License – #32356
Phone: (803) 794-5526
