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Google Reviews

Carolina Comfort, Inc.
4.6
Based on 254 reviews
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Joe Polek
Joe Polek
18:56 07 Jun 21
Office staff was VERY friendly and quick to respond. Appointment was scheduled quickly. Maintenance Tech was friendly... and professional. Price was best one around. Kudos!read more
Jon Plato
Jon Plato
12:09 07 Jun 21
My HVAC system went out 3 weeks ago. Carolina Comfort were able to come out the next day to see what would need to be... done to get me running once again. Unfortunately, my system was over 20 years old, and it was time to replace it. The install team was prompt, courteous, and kept me in the loop as to what they were doing.Bottom line:The professionalism that this company has is amazing. They were on time, communicated well, are extremely knowledgeable, and saved me money. I highly recommend their services.read more
Todd oswald
Todd oswald
13:06 04 Jun 21
Carolina Comfort really came through!!!!The first meeting with Brian who really understood what type of problems we... had always had with our system and had a straight forward plan to take care of things went great. Next the install team with Barry were GREAT!! On time both days and did a fantastic job. the system is working perfect. A few days later Brian and Cole came by for a post install visit to check over everything and make sure we were satisfied. Great company Great People!!read more
James Grose
James Grose
19:58 13 May 21
Very professional. Jerry was on time wore shoe covers to protect my hardwood floors. He explained everything he was... doing. Performed his work quickly yet thoroughly, highly recommend to anyone who values a great HVAC company.read more
Celeste Burner
Celeste Burner
22:55 05 May 21
I love the notifications prior to service.Our technician was very pleasant, polite, professional, and efficient. We... enjoyed his visit.read more
Frank
Frank
13:11 05 May 21
I am a 10-year customer of Carolina Comfort and can honestly say that I am 100% satisfied with the work performance of... the Tech's and the work ethics of the company. I have a warranty on my unit from them and it has paid off over the years. I am now considering replacing my old unit and intend to continue my association with Carolina Comfort.read more
Kelly Still
Kelly Still
00:45 30 Apr 21
I appreciated the fact that I was able to call the office a few hours before my appointment to say that I was going to... be late. The office notified the technician and we were able to make it work out. This is great customer service. Thank you.read more
Fran B
Fran B
20:25 28 Apr 21
We are100% satisfied with the professionalism and quality of workmanship of Carolina Comfort. The service... technician,Jacob Hoffman is a great representative for CC. He is extremely knowledgeable, very customer friendly and totally professional. Many neighbors in our community use other HVAC service companies. We would not think of switching because of Jacob. He is EXCELLENT.read more
Ceomara Timmons
Ceomara Timmons
00:35 24 Apr 21
Very impressed with Jerry. He was in constant contact with me. Kept me informed about my service.
Steve Carroll
Steve Carroll
15:37 23 Apr 21
Rainy is knowledgeable and very good technically. Have used CarolinaComfort for 4 years and have been very satisfied.
Leah Evans
Leah Evans
14:13 12 Apr 21
Jason was great. On time. Professional. Informative. Great experience overall.
Ann Byrd
Ann Byrd
20:28 08 Apr 21
I have been very pleased with Carolina Comfort's services for the three years I have been using them. Every tech who... comes out, thus far, has been professional, polite, and proficient, I highly recommend them!read more
hany356
hany356
15:21 07 Apr 21
Not satisfied with the service they provided because there was an air leak in the duct system that they should have... caught it was causing my unit to overworked. I was able to catch the problem myself not going to rely on them anymore.read more
Alicia Hutto
Alicia Hutto
23:51 11 Mar 21
Called and was scheduled for same day service. Jacob was earlier than expected but they called to make sure that was OK... and that I could take an earlier time slot.Jacob was thorough and professional in trying to locate the cause of the water spots on my ceiling leading to and from a register. He spent 50 minutes in my attic looking. He was not able to find the source but offered possibilities of the culprit and possible solutions for the issue.Jacob also offered me renewed faith in this business because I had a bad encounter with a previous technician.read more
Bryson Gcount
Bryson Gcount
23:11 09 Mar 21
Lazai A. did an awesome job communicating the problems with my HVAC units and repaired them quickly and efficiently. I... will definitely recommend him and Carolina Comfort in the future!read more
Rene Frick
Rene Frick
23:18 09 Feb 21
My technician came out the same day and helped me with some questions I had regarding my thermostats. Very patient and... helpful. Also, did a system check for me always updating me on what was going on.read more
Lizzie Mccants
Lizzie Mccants
05:05 22 Jan 21
Great work great team dependable always post a time and always on time the weather is never an issue...they are all... mannerableknowledgeable & respectable they all are great team workers...in my twenty one years Carolina Comfort is great!!!read more
Carlos Moreno
Carlos Moreno
18:45 20 Jan 21
Carolina Comfort just installed my Lennox unit (Air handler and condenser unit) and they are working... great.Professionals and good cust. serviceread more
jan White
jan White
20:54 12 Jan 21
Thomas was a very courteous, well qualified,technician. He was patient and answered all my questions. I have seen many... technicians come & go. Hope this guy stays a long time. He was fantastic! Solved my problem.Sincerely, j whiteread more
GARY PARISH
GARY PARISH
12:16 09 Dec 20
The company instills trust. Provided professional consultation, quoting, scheduling, installation, management and... followup. All processes were flawless.read more
Christine Duncan
Christine Duncan
15:37 07 Dec 20
Service was fine. Tech was polite and professional, but, was not wearing a facemask. During a global pandemic, techs... should not be entering people's homes without facemasks.read more
Martin Elia
Martin Elia
15:32 07 Dec 20
It took Carolina Comfort weeks and weeks to repair our air conditioning. Even though their trucks say 24/7 repair they... do not come out on weekends. In fact you cannot even get a representative on the line.read more
Patricia Fulmer
Patricia Fulmer
15:23 07 Dec 20
Excellent company and employees, have referred to friends which are just as satisfied.
Kathryn Williams
Kathryn Williams
14:34 07 Dec 20
First I have always been impressed by their employees. They have all been very professional and polite. Last time I... had Andrew for semi-annual maintenance and he did a wonderful job. Their office staff is also fantastic.read more
Chris Corley
Chris Corley
17:30 04 Sep 20
Better take that time explaining what they had to do and what they were going to do they made sure when they were in... the house and people clean very nice glad that I have them to take care of my ACread more
Robin Hinds
Robin Hinds
13:31 06 Aug 20
We've had a service contract with Carolina Comfort off and on for years. We used another company one time and... immediately regretted it. We had to call CC in to fix that work and decided we'd never go with anyone else again. Because of that, we had them do the HVAC inspection on our new home and also got them to do a second opinion after the buyer of our old home provided their own HVAC inspection report from someone else. It saved us from doing some unnecessary work. The technicians are always friendly, respectful of our home, and explain everything really well. Would absolutely recommend using Carolina Comfort.read more
Renee McKissick
Renee McKissick
14:49 03 Aug 20
Best experience ever! I will not use anyone else!
Lisa Williams
Lisa Williams
00:44 30 Jun 20
My technician, Antonio M., was professional, thorough, and happily stayed into the evening to finish the job. Thank... you Antonio and Carolina Comfort.read more
David Damm
David Damm
20:08 25 Jun 20
Took the time to figure out and then fix the problem. Really seemed to care and wanted to get it right. Took two... visits and I specifically asked for the same technician for the second visit. Problem has been reoccurring for quite some time and I have not had luck getting it repaired correctly working with other companies.read more
Geoffrey Giles
Geoffrey Giles
15:43 22 Jun 20
We use Carolina Comfort to maintain our HVAC system. It's going on 10 years old, and still runs great. Their techs are... always on time, responsive to concerns we have, professional, and thorough.read more
Gary Joyner
Gary Joyner
14:02 05 Jun 20
Reggie was on time and explained what the problem was and fixed it quickly. He was professional and easy to work with.
Matthew Rabon
Matthew Rabon
19:43 30 May 20
Highest recommendation for Carolina Comfort! I hired them to replace a nearly 20-year-old split HVAC system with a new... 3.5 ton AC and 80% gas furnace. Dan was excellent to work with on a solution that met my every expectation. Mike, Brandan, Jason and the entire install crew did a fantastic, beautiful job. Don't hesitate to hire these folks - I look forward to working with them in the future.read more
Michelle Kraft
Michelle Kraft
17:07 04 May 20
The owner Richard Mitchell is very rude while on the phone. Thinks just because he is a business owner for so many... years that he can speak to people rudely while trying to fix an issue. Poor excuse and will gladly take my contracts elsewhere.read more
Lynn Cobbs
Lynn Cobbs
23:20 20 Feb 20
Gerald was super! He was very knowledgeable and very helpful on explaining how to make adjustments on both... thermostats. He even changed the air filters and took the time to explain the difference between them. Thanks for all your help Getald....you are a gem!read more
Jay Riley
Jay Riley
20:59 24 Jul 19
I bought a mini-split (heating and air) unit for my room over in March 2018. They came very quickly and installed the... unit. I have been very happy with the installation, service and performance of the unit. Carolina Comfort came back for a complimentary service check and said that I have have another complimentary service check left. Staff was very professional and knowledgeable. I would highly recommend this company.read more
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5636 Bush River Rd.
Columbia, SC 29212
SC License – #M104545
NC License – #32356

Phone: (803) 794-5526

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