Chapin’s Local Air Conditioning Repair Team Since 1992
When you need an HVAC expert, we’re here to help. Whether it’s a simple repair or your old system needs to be replaced; no project is too big or small!
Your Comfort Is Our Priority
When you need HVAC service, call Carolina Comfort. We offer upfront pricing and financing options so that your comfort is never sacrificed for convenience! We’re available 24/7 to provide the best possible customer experience when it comes to emergency repairs on any type of heating or cooling system. With our years of experience in the HVAC industry, there’s no job too big nor small at Carolina Comfort Heating & Air Conditioning
Emergency heating and cooling service in the Midlands
HVAC problems are no laughing matter. Your air conditioning unit can suddenly stop working in the dead heat of summer, or you might have a heater that breaks down when it’s below freezing outside! We offer 24 hour emergency HVAC repair services available from our local technicians as well; just give us a call today – we’ll be happy to help YOU out with scheduling an appointment time that suits YOUR needs best!
Air Conditioning Repair
The summer heat can make your AC work extra hard to cool the room. A small problem could quickly become much worse, which is why you need an expert team on hand! We have seen and fixed just about every type of air conditioning issue that’s imaginable – from fixing broken coils all the way down a clogged filter—and we’re ready to help fix whatever’s keeping you from being comfortable in your own home.
HVAC Installation
When you’re in the market for a new heating and air conditioning system, our team of experts can help! We have affordable options that are perfect to meet your needs. Plus we offer financing plans to help accommodate just about any budget! Schedule an appointment with one of our comfort experts today, and we’ll walk you through all of your options and arrive at the best one for your situation.
Home Air Conditioning System Maintenance
Maintaining air conditioning systems is not just about checking filters anymore – let us handle all that dirty work so you can focus more time with family and friends this summer season while enjoying cool relief from the hot days outside.
No stress. No hassle. Just comfort
The last thing you need when your air conditioning has stopped working is a company that doesn’t care about your situation and charges exorbitant rates. Our AC repair team strives to be as honest and helpful as possible with every customer in order to make their lives easier. At Carolina Comfort, we’re not comfortable until you are!
Brittney Ballard
17:39 26 Nov 23
Omar came out very promptly and fixed our furnace within 1 hour after working all day. He was very kind and efficient.
Kelly Still
17:00 22 Nov 23
Andy arrived in the window of time we were told. He was professional and thorough in his work. Thank you for helping to... keep our system in good condition.read more
Joyce Carter
04:55 21 Nov 23
Associates always professional, courteous, and work diligently while at our home. Great!!
Janice Best
23:43 20 Nov 23
Andy was prompt and thorough. He answered my questions and was very nice and helpful.
Rang J
18:28 20 Nov 23
The technician was very professional. He took his time to explain how he checked the system. He was very thorough with... his examination of the components.read more
James Taylor
00:18 20 Nov 23
Bi- annual maintenance. Excellent customer service. Checked and Cleaned units and changed air filters.Yassine is the... best; he is very personable and professional.Thank You Yassineread more
Thumper Wood
17:58 19 Nov 23
Omar was on time ,very professional and friendly. He explained what he was doing at each step. I was pleased with... this service.read more
Jad Taylor
21:10 17 Nov 23
Carolina Comfort is top notch. Omar is a wonderful technician who keeps everything running smoothly!
Darrick Williams
16:31 17 Nov 23
Andrew was pleasant and ok, but not very engaging. The previous visits over the last year had more engaging reps. ... There was no discussion on the status of the unit after work was done. I just signed off and then he left. I liked it when you had the reps actually engage with me over the work done and if anything needs to be improved (or, all is just fine)! Overall, an ok service visit.read more
Claudia Morse
21:37 14 Nov 23
Very friendly, professional and polite. Made sure the thermostat was set where I wanted it.Arrived on time. Explained... everything he was doing today.read more
John Pfeiffer
20:24 13 Nov 23
Omar was very knowledgeable. All maintenance service were performed without incident. He is excellant addition to... Carolina Comfortread more
Edsel Pena
14:57 10 Nov 23
Excellent experience with Carolina Comfort and the technician Andy was wonderful and very honest. He did a wonderful... work. The service agreement is also great.read more
Edward Kirtley
18:54 09 Nov 23
Andy was very professional, knowledgeable, and took the time to learn of any issues or problems I may have been... experiencing with my systems. Highly satisfied with today’s service call!read more
Annie greene
17:00 09 Nov 23
Zaire has very good customer service. He was very knowledgeable, informative and pleasant. Very good service.
Guy Sorrell
15:01 09 Nov 23
Andy was very pleasant, professional and efficient. He explained the results of my HVAC maintenance visit when he was... done and was very polite the whole visit.read more
Shannon C. Brainard
01:11 09 Nov 23
Listened to my concerns, explained why the AC unit looked the way it did, after showing how the ground floor thermostat... seemed to control the second floor he was able to identify a stuck damper due to a bad motor. Also, answered my questions about duct cleaning and the effects from having it done.read more
Mark Brannock
23:28 08 Nov 23
Andy was actually a bit early and very professional. He was concerned with keeping the interior of my home clean as he... worked on my units and filters. He is very conscientious in making sure everything was taken care of as well I was able to understand what he was doing do to his explanations. I would definitely recommend Carolina Comfort to anyone that is in the process of choosing an AC company. Lastly Andy is an asset to Carolina Comfort.read more
trish davidson
02:16 07 Nov 23
The company called let the know the almost exact time the technician would arrive. He was very thorough and pleasant.
Linda LAND
22:34 03 Nov 23
Omar was informative as to what he was doing. Thank you. You answered all my questions.
Robert Kneece
15:59 02 Nov 23
Customer Service is the best. From my initial call in to the technician arrival and work completion went perfect. They... communicate about every step in the process. A+++ serviceread more
Michael Anthony
22:46 01 Nov 23
The technician was very good. As far as the questions above about what I like about the business, this is a new home &... a new system & I have not shopped around to other vendors or used any other vendors so that is why I did not put good value as I cannot give an honest answer on that yet. I also don't have any complaints about them either.read more
JoAnn Stuck
19:25 01 Nov 23
Andy was the most professional, polite, and thorough technician that Carolina Comfort has sent to my home.
Miranda West
18:07 01 Nov 23
Today Andy Garcia with Carolina Comfort came out do our HVAC maintenance. The Representative for Carolina Comfort (Andy... Garcia) was very nice, he put on shoe covers each time he came on the house, he serviced the unit, he explained everything he did for the seevice, he checked the temperature coming out of each vent, and asked if I had any questions before he left today.He was definitely a great employee representing Carolina Comfort today.read more
Jerry Shirley
20:41 31 Oct 23
Very pleased with service performed by Omar. On time and friendly and very helpful. Always pleased with Carolina... Comfort.read more
Doris Jacques
15:04 31 Oct 23
Andy was very nice and professional please add me to his list for future maintenance.
Ulrike Surginer (Ulli)
14:17 31 Oct 23
Every time I have an appointment the service person was on time. Yassine was very nice and professional, he explained... everything in detail about my unit. I’m happy that I chose Carolina Comfort to service my unit.read more
Susan Craft
01:38 31 Oct 23
Andrew went above what was necessary by cleaning a dusty, dirty vent high in my ceiling even though the vent is no... longer a part of my AC system. He was timely and he was helpful when I needed to order a new filter.read more
Doug Carter
18:48 30 Oct 23
Very satisfied with Carolina Comfort!!! Omar did a very good job. He detected a part that needed to be replaced and... took care of the issue!read more
Judy Hanners
22:44 26 Oct 23
Andy arrived on time and was very professional. After checking the system he explained what he had done and asked if I... had any questions.read more
Judy Dease
19:16 25 Oct 23
Good company to work with. Technician was on time, friendly and knowledgeable. Andrew arrived ready to go to work. I... also appreciated the notice that he was on the way. He was professional in his appearance and demeanor.read more
Emily Burdette
12:52 25 Oct 23
I am very pleased to recommend Carolina Comfort for any HVAC concerns. They are an honest, reputable company who... strives to perform the best work possible. They were punctual, honest, and compassionate about the work that they do. They calmed our nerves about our HVAC concerns and provided a reasonable solution. I would definitely recommend reaching out to them for any concerns!read more
Doris Gleaton
22:56 24 Oct 23
The service tech was punctual, professional, thorough, and efficient in the maintenance he performed. I would highly... recommend Andrew to perform all future maintenances on my unit.read more
Robert McCraw
21:08 24 Oct 23
Tech was very professional and knowledgeable. Took the time to explain everything.
Bev Sowell
22:59 23 Oct 23
Omar was the best, he's always very professional, he took his time doing maintenance on my unit. You guys are lucky to... have him as a part of your Team. Thank you OMAR.read more
Jane Kennedy
19:32 23 Oct 23
Andrew was One of the nicest young men we have ever had. Professional, efficient and so very well spoken. I highly... recommend himread more
Darren Mott
13:50 23 Oct 23
Clayton was very r professional, on time and gave an explanation of service he provided.
Jim Stewart
21:24 19 Oct 23
Very responsive, expedient, friendly & knowledgeable. Couldn't be more pleased!
Geoffrey Hill
16:11 19 Oct 23
Your technician arrived on time, He is a very personable young man & completed the work within the time allocated. All... the site was very tidy & any trash was removed. We were very pleased with Carolina Comfort.read more
Thomas Hebert
13:11 19 Oct 23
Their best technician Yassine is the gentleman I request for each visit. He is awesome! A real professional.
Linda Gee
16:37 18 Oct 23
Carolina Comfort is always quick to respond to a call. We appreciate their service and professionalism.
Darlene Sams
15:41 18 Oct 23
Zaire arrived on time. He was very polite and professional. He did a good job in good time. He cleaned up the dust... and insulation that fell when he opened the attic access to get to the system. He wore shoe covers to protect the floors. I was quite pleased with his demeaner and the excellent way he did his job.read more
Chris Helm
12:55 18 Oct 23
Good communication and helpful working around my schedule Omar is friendly and easy to talk with.
Rodney Morgan
21:21 17 Oct 23
Andy Garcia was punctual, friendly and professional. Wore shoe coverings inside home. Very neat and clean. Answered... couple of questions. I was impressed.read more
David Cobb
13:24 17 Oct 23
Professional technician! Very friendly and prompt. Very impressive--would recommend this company and ask for Andrew.
Elizabeth Render
02:56 17 Oct 23
The technician was prompt and very courteous. He took the time to answer my questions and didn’t try to rush through... the appointment.read more
Kent Phillips
16:27 12 Oct 23
Very pleasant and cooperative repairman. Good job. Came on time. Thorough inspection of system.Kent Phillips
Fredda Thomson
13:48 12 Oct 23
Yassine did an awesome job servicing my HVAC system for thefall/winter season! He was on time, very polite and... thorough answering all of my questions. I look forward to seeing him for the spring/summer maintenance! Thank you, Yassine!read more
Marvin Davis
12:31 12 Oct 23
Omar did a great job. Very complete inspection. Careful with my walls and floors and very informative and polite young... man.read more
GA T TV
20:22 11 Oct 23
Clayton did an very good winter service. Great company. Great employees. And Lennox systems professionals.
Claudette Talmadge
14:13 09 Oct 23
Yassine was very professional and did an excellent job. Thank you Yassine.
gary schovanec
17:35 06 Oct 23
Yassine is very knowledgeable and thorough. This is my second experience with him and have been pleased both times.
James Jerow
15:18 05 Oct 23
Your representative was very Professional and did a good job.He is anixious to grow and learn...help him
Janet Tarbox
23:20 02 Oct 23
Mr Carmichael was on time, engaging, professional, and went the extra mile. He is an asset to the Carolina Comfort team.
Karen Blakeney
19:58 29 Sep 23
Omar arrived on time , he introduced himself and performed the service with care , he was very professional and did a... great jobread more
jennifer fortune
19:46 28 Sep 23
Young man was wonderful explaining. Did a great and thorough job. Thanks you
Kristina Zorn
15:58 26 Sep 23
Andrew was awesome! He was on time, and made sure he wore his boot covers before coming into our home. He made sure to... set our thermostats back to the temperature we had them when he arrived. He even took our used filters with him when he left. We will always call them for our heating and air needs because they’re not comfortable until we are. The small things do it for us!read more
Sheila Simmons
18:50 24 Sep 23
Love these guys! Installed our A/C and they come out every year to service it!
Barbara Rearden
14:50 23 Sep 23
Yassine is such a gentleman and wonderful technician. He explains what he's done and always asks if there is any thing... else I need. I'd appreciate you sending him every time I need service in the future!read more
Kei Sasser
23:39 21 Sep 23
Had the best experience with this company today! Spoke with the manager, Darron Williams, regarding ongoing issues with... my AC and he was very responsive and even got a service tech out to us same day. The tech, Alex, was absolutely the best! Super polite, very knowledgeable and was able to get our AC running in less than an hour. He took the time to explain to us why our unit had been shutting down so we could better understand, which I really appreciated. Great company without a doubt!!read more
Jeanne West
20:15 21 Sep 23
I always request Andrew to check my HVAC as he does a wonderful job. I trust him 100%. Very courteous and very... professional.Carolina Comfort sends text alerts when the technician is on route which is an added security feature of their company.Great professionalism! 👍🏻read more
Cliff Newell
22:38 18 Sep 23
Clayton arrived ahead of time and resolved the issue before the scheduled tech arrived! The scheduled tech however did... arrive on time. I know I am one of a few oil furnace customers but they knew their stuff! Thanks !read more
Henry Brown
19:58 13 Sep 23
The service technician performed his job in a professional manner. He was knowledgeable and diagnosed the problem... immediately and how he would fix the problem.read more
Dorothy Benjamin
15:27 13 Sep 23
Very professional and experience. Always on time of appointment......and informed of any issues found.
Louis Urschel
20:42 11 Sep 23
Great company would recommend to anyone needing service or new HVAC equipment.
Karrie Melton
21:43 07 Sep 23
OH MY GOSH! I had company coming in this afternoon to stay the night and my AC stopped cooling; I PANICKED. I MADE ONE... phone call, spoke to Darren Williams and he sent help out IMMEDIATELY!! Omar was the technician and let me tell you……. He is AWESOME!! He explained everything and assured me it was an easy fix and had us up and running JUST IN TIME!!! I am beyond pleased and WILL DEFINITELY CALL ON THEM EVERY TIME!!!! Thank y’all SO MUCH!!!!! This is what customer service is all about!!!!! 🙌🙌🙌🙌🙌Karrie Meltonread more
Brett Groller
10:53 29 Aug 23
I want to thank Andy from Carolina Comfort who completed our fall service. Andy was on time, professional, thorough and... explained the service he completed. Well done.read more
Henry Keen
14:25 28 Aug 23
Yassine is very professional and good to work with, explains the situation in detail each time.
Sharon Perry
23:13 22 Aug 23
We’re here within an hour, and had me back up and running thank you Carolina comfort also the fella that came out... today has been here before very kind. Very polite.read more
John Ruff
17:26 18 Aug 23
First time client. Same day service. Tech worked in hot attic to diagnose and ordered part overnight and at my house at... 7:30 am to complete repair. Kevin was the tech friendly and knowledgeable with up front prices. I will use this company again when I need repairsread more
JT Cameron
04:32 17 Aug 23
Great communication, prompt arrival and great work on maintaining our HVAC unit!
Toy Star Surprise
15:32 16 Aug 23
We had a wonderful experience with Carolina Comfort. The response time was fantastic and the technician, Nassine, was... professional and on-time. Whether it be a plumbing, electrical or HAVAC call, home repair services are based on "service." Lately, we have not seen much "service", but the professionalism, kindness and abilities of Nassine at Carolina Comfort harkened back to the days when companies and their employees really cared about providing "service" to their customers.read more
Maria Osley
13:04 15 Aug 23
Excellent customer service, thorough and clear communication when addressing our concerns and issues
sara yeazell
19:49 14 Aug 23
Kevin, my service technician was very understanding and knowledgeable. It was the hottest weekend of the year so I was... very pleased when he returned my call and came right on out. He diagnosed the problem quickly and had my unit putting out cold air in no time. I enjoyed talking with him and am very thankful for his great service.read more
Levon Sparks
13:43 14 Aug 23
Clayton Curtin was outstanding. Very prompt, thorough and professional. Resolved the situation and left things in... order. Thank you!read more
Ana Jaure
15:53 03 Aug 23
I highly recommend this company. The pricing is great and the techs are highly thorough and qualified. I can't say... enough about Zaire our tech. Profesional knew exactly what he was doing. Great personality. God bless this company they are super honest. I am beyond satisfied with Zaire's service. Lowest quote from all the others. I am highly impressed.read more
Gene Briley
09:16 01 Aug 23
Technician tried to solve the problem but left us with a bigger mess than when he arrived. No AC at all today, however... my HVAC system has been running all night. Very unhappy with everything, especially considering it has only been in place four months.Follow up: revised my rating to three after Carolina comfort sent a more seasoned technician out the following day. After a couple of hours he and a second tech identified that installers (from Carolina Comfort) had improperly installed dampers in the system. They fixed one. Then later that evening had to come back and fix another. Took three visits in 24 hours but now the HVAC is working.read more
Gary Meink
14:05 26 Jul 23
I can't say enough good things about the people that represent Carolina Comfort. They have made numerous visits to... rectify an ongoing and challenging problem with our HVAC system. Every encounter has been polite, friendly and professional. Integrity is the best word to describe these folks.read more
Caroline Seder
15:53 18 Jul 23
I contacted Carolina Comfort after finding them online and reading reviews. I have a newer build home and my AC was... just out of warranty. I had the company who installed it come out three times during the warranty period and report nothing wrong with the unit even though it was not cooling my house and my bills were high. I continued to have issues so decided to get a second opinion. Caroline Comfort came out to diagnose and the person who came out was courteous, on time, and went out of his way to explain everything to me clearly. Unfortunately the previous company didn’t install an item (the bypass) so my upstairs and downstairs were not able to respond correctly when they needed to be cooled. They came out to fix it the following week (could have came out quicker but I was going out of town) and Yassine fixed the unit and explained everything to me and took pictures of everything completed. Yassine was on time, kind, professional and took his time to ensure things were done correctly. I highly recommend this company and feel that I was provided with an extremely high service quality. I would absolutely recommend this company to any person looking. Thank you, thank you, thank you!!read more
carolyn benson
03:44 11 Jul 23
Omar Sowell is a hard working Technician, he takes time to explain what is going on and he stay on the job until he... gets. Your A/C working or he will follow up until he gets it going properly. And stay in contact with you to ensure it’s still working. He is an A+ worker in my book. Thanks Omar.read more
Shaun Zarandi
19:30 27 Jun 23
Alex was very professional , he had finished his earlier job sooner so they contacted me if he could come early which I... agreed . He explained everything that he has done as part of the summer maintenance and discussed what cleaning was done . overall very satisfied with Alex's work.read more
Cat Castillo
21:33 26 Jun 23
This company is absolutely horrible.They do not fix anything accurately nor do they explain the reasons as to why they... didn't fix the problem we called for.My husband and i had them come out to fix our air conditioning system at least twice and they never really seem to fix the issue with it over freezing to the point where it doesn't run cold air.Leaving the backs of our vents unscrewed on the machine and seems like a careless kind of employees that work with the company. Unacceptable and unprofessional.Will be taking my business elsewhere. Service is horrible.read more
Korinne Collins
16:27 26 Jun 23
Very impressed with this company. Not only was their quote the lowest out of the 3 companies we got quotes from, they... were also the fastest and most responsive. I called and told them we needed a quote and they had someone out within the hour. They were willing to take time to answer any question I had, and even came by the week after the install to check in and make sure we were satisfied with our new unit and that everything was working properly.read more
Janice Best
23:42 18 Jun 23
This is the first time I have used Carolina Comfort. I was very pleased with the service I received. My service... representative answered all of my questions and was very helpful. Definitely a 5/5read more
Lloyd Kapp
13:26 09 Jun 23
He was great! Very attentive. Clean. And worked hard to make sure my AC is ready for the summer. I highly recommend... this company.read more
D E 4man
16:46 25 May 23
Omar was on time and spent a large block of time checking both units carefully and changing out all the interior... filters. He seemed thorough and answered all of my questions. Very polite and friendly.read more
Karen Hibbard
13:26 25 May 23
Wonderful service. They responded within a few hours after I called and quickly repaired our air conditioner. The... technician, Yassine, was knowledgeable, courteous and professional. We will definitely be using their services again.read more
Rebecca Lawhead
14:47 11 May 23
Our air stopped working after the office closed so we were contacted by Omar who was on call. He offered to come out... later that night when he finished up in Elgin or first thing the next morning which we chose the next morning. He texted and called to let us know he was on his way, and was very professional, and nice! He explained everything and gave us a price before he did the work! He got our A/C up and running in a little over an hour. Omar seemed very knowledgeable and couldn’t have been nicer!read more
sejohnson5374
14:58 05 May 23
I love my contract. They have been helping me for years maintain my system and I don’t have to worry about a system... failure due to preventative care. They are reliable, knowledgeable and everyone who has ever come out has been professional.read more
Debbie Robinson
14:45 31 Mar 23
Yesterday, I got a visit from a very pleasant young man named Kevin. He came out to perform my bi annual maintenance.... Kevin started out perfect by arriving 5 minutes early to the quoted time. He then thoroughly explained everything he was doing, answered all of my questions to where I could easily understand. (Heating and Air is not my strong suit). He made sure he protected my home while he was here, and ensured that all trash was removed. Kevin is a professional in every way possible, and I appreciate him being so knowledgeable and personable. Kevin is one of the many reasons we love Carolina Comfort.read more
Cliff
16:06 28 Feb 23
Great service! Always on time, friendly and considerate. Horace usually does our service and he is very good. I like... that you don’t have to ask them to use shoe covers. Horace does a great job telling you everything he did.read more
Lesley Floyd
22:51 24 Jan 23
Carolina Comfort has the best service and people. They helped us with a new unit and servicing for several years now. ... Kevin is an awesome technician. Always fast, friendly and reliable service!read more
jamie griffin
21:07 11 Jan 23
Had to have Carolina Comfort come out for an after hours emergency call when our heat went out. Great communication and... the tech arrived shortly after the call was placed. He ended up replacing the thermostat and the heat started working again. All was good until the next day and the heat went out again. The next tech that arrived found out that it was the heat strips that were going bad and needed to be replaced. While the heat strips were on order I called the office to see about getting a refund or credit on the $200 thermostat that they put in when it was not the problem or needed. They refused to give any kind of credit and did not offer any kind of reason why they would not take back the thermostat when that wasn’t the issue. I ended up cancelling the appointment for them to replace our heat strips and had to find another company. I can’t stand to leave bad reviews but felt like I was being taking advantage of. Hopefully that is not the case but sure seemed like it.read more
David Burnette
15:39 05 Jan 23
Omar was very professional and a pleasure to deal with. He worked hard to resolve the one issue we had w/condensate... drain pump and I was very pleased with his efforts. Carolina Comfort installed the new heat pump last year and I have been very happy with all of my experiences with them. They are a solid company and I go out of my way to recommend them to anyone that needs HVAC equipment or service. Very professional company.read more
Nick Wehe
15:11 20 Dec 22
We recently had two gas tube heaters installed in our auto shop and couldn't be happier. They came and surveyed the... facility and had an estimate within 48hrs for the entire job. When the parts arrived 2 weeks later they scheduled the install and arrived ontime on the day of the installation. Their installation crew were very knowledgeable, quick and professional. The heaters work amazing and keep our shop comfortable to work in with it in the 30s outside. Previously they repaired our office havc system quickly and for a very competitive price. We highly recommend Carolina Comfort for all your hvac needs both commercial and residential.read more
Mike Adams
14:58 08 Nov 22
Had my regular maintenance check of the system. The technician Kevin found that my newly installed system had one... minor install issue and corrected it. Kevin was very professional and a good representative of the company. I have used Carolina Comfort at prior homes and always found them to provide quality service.read more
Kassidy
17:54 05 Oct 22
awesome company! great customer service, friendly and reliable. technicians did a great job installing my HVAC and the... sales manager was straight to the point and sold me what i needed and what worked best with our budget. highly recommend!read more
Cynthia Diaz
00:56 20 Sep 22
We are so very pleased with jerry and the work he did for us. Andrew and jerry are very hard workers and completed the... work that had to be done in a professional manner. They didn’t take breaks but continued the work that needed to be done. We hope that both technicians will continue to service our account!read more
Michael Spinnato
23:33 03 Aug 22
Keven came within 20 minutes after he callled us and cleared the drain line on our AC unit by vacuuming the clog from... below and using N2 to blow the line out from the top. This let the water drain out and reset the float switch which allowed the AC unit to start running again. He was very knowledgeable of the problem.It only took about 25 minutes. Then he checked the thermostat to assure the unit was running. He did an excellent! I was very impressed with his work. Thank you!read more
Hope Hinnant
15:34 19 Jul 22
Kevin did an amazing job for us today. He was very professional. He resolved issues and answered all questions. Kevin... is the type of employee you would want representing your own company.read more
John Finney
15:29 19 Jul 22
Update 7/24/22 - Carolina Comfort sent out a second technician to re-check my A/C at no cost to me. The second... technician was able to find a small maintenance problem due to drainage buildup which he resolved promptly while on site. I appreciate how completely Carolina Comfort looked into this issue. I've passed their name on to friends with A/C issues. A+ for service, and would recommend them to others. Thank you again.Carolina Comfort was on time, and responded quickly to my request. The technicians they sent were professional, pleasant, and thorough in diagnosing the problem. I would absolutely recommend Carolina Comfort, and I have every intention of signing a service contract with them shortly myself. Thank you for your help. A special thank you to the technicians as well who took time to answer all our questions. We really do appreciate it.read more
Melodie Turner
20:05 12 Jul 22
Andrew Gruetzmacher was my Service Technician and did a awesome job. He cleaned my outdoor coils very well and cleaned... all the attic items of my unit very professionally. He also was very helpful on AC questions I had.I highly recommend him and Carolina Comfort.read more
Marilyn Booth
10:37 30 Jun 22
Andrew has done our annual/bi-annual service on our contract the past two times. He is always prompt and on time and... very professional. A call/ text message comes in on your phone and/or computer based on what you have given permission to. Arrives with his booties for inside the house and filter in-hand. He is very efficient and thorough on both the inside and outside of the house.read more
Dick Anderson
18:14 29 Jun 22
The young gentleman who performed the service was knowledgeable, friendly, professional, and efficient. We will... request him for the winter service. Management should be aware of the quality of this young man.read more
Angela Cross
14:43 28 Jun 22
We have been using Carolina Comfort for 6 yrs. Great company. Their workers are always on time, considerate, and... professional. Highly recommend.read more
David Burnette
20:39 15 Jun 22
Current Update: Yasmin’s came today for follow up semi-annual service check. Very polished and professional. Many many... styles above a typical HVAC service person. Very impressed. Got in, did his work, cleaned up things and then left—May be the most impress service person I’ve ever had come to my home. We’ll done!Prior Update: Carolina Comfort really did a great job of working with me. I am an out of town owner and they were fantastic in coordinating the work. Brian Robinson was remarkably organized and thorough in his communications with me. The work was impeccable and I have made a point of recommending Brian and Carolina Comfort to others in our condo association. Really did a nice job. Very considerate of not making a mess and very thorough.read more
Terry Johnson
23:15 31 May 22
Several months ago we had a new unit installed in our home. Everything was great with the air conditioning, but as it... is cold and rainy out today, the heat didn’t come on when we switched it over for the first time. A call to Carolina Comfort was answered quickly and a tech was dispatched within a couple of hours. It was a simple fix and we are up and running!read more
Stephen Turner
15:41 16 May 22
Kevin did a great job and stated nothing to report. Said that everything was operating as it should! Very professional,... polite young man!read more
Richard MacDermott
14:11 05 May 22
Always on time and professional. You get what you pay for. You might find cheaper but you won't find better value... anywhere. Extended warranty paid for itself today. Great value and Gerald was great.read more
Kenzil Summey
21:42 25 Apr 22
I had two technicians from Carolina Comfort. The first was very professional and went about his assigned task with... dispatch. He was wise enough to call for assistance from a more experienced technician when he had a question. As usually the response was immediate and the problem was assessed and he shared the results and offered options for immediate and long term actions to be taken. I appreciated the honesty and I trusted his findings. Both men were great representatives of the company. I had worked with Vincente(sp) and he continues to provide quality service. Kenzil Summeyread more
Georgia Edmiston
13:01 22 Apr 22
Kevin was awesome. This HVAC system is new for me and he did a great job of explaining it. I hope he will continue to... be the person who keeps our HVAC system running smoothly. Thank you, Carolina Comfort, for sending us such a good technician.read more
Andrew Dodd
18:53 08 Mar 22
We had an A/C unit that was 7 years old came with the house (contractor picked an undersized A/C unit and skimped on... duct work, not only that I had 3 coil replacements over that time!-kudos for Carolina Comfort for helping me through the warranty process on those). I finally got so fed up that the A/C unit was struggling to keep up with humidity in the summer. I called Carolina Comfort and their comfort specialist Brian, came out observed the situation and discussed with my wife and I about all our options. Humidity control was my biggest issue as i'm very sensitive, and my wife wanted to lower the power bill. He provided each option available to us and went through the pros and cons of each, and never pressured us into which system to go with or even to use them.We went with the high efficiency York affinity line and so far we are pleased with the system and the service. Admittedly we had a small snafu recently as the system was installed in heating season so the full A/C pressures and calibrations weren't able to be dialed in due to the cold weather (this is to be expected for those that don't know). I was able to directly contact Brian, and the next morning, Robert an outstanding senior tech came out and diagnosed the issue and corrected everything. Robert even explained to me what was wrong and what was done to correct the problem. Now the A/C is working fine the house is freezing cold to my liking.If you aren't freezing enough in your house in the summer, or your humidity is too high, or you just want to save money like my wife, call these guys and ask for Brian. He will take care of you and provide you with knowledge so you can make the best choice for your situation. He will also stay with you after your system is installed, he cares about the quality of their work and the products they sell.I can't say enough good things about their service. I have been with this business going on 8 years and they are always on time, prompt, and return my calls. What more can you ask for in a business.PSA (unsolicited)- Get the cool zone package it is well worth it to maintain your system . It will extend the life of your system and keep your house nice and freezing like mine 🙂 A/C units around here take a beating so make sure your pamper yours!read more
Erica Bensley
04:48 07 Mar 22
My husband and I noticed our house was very warm Sunday evening, and our thermostat was set but the temperature in our... home was reading much hotter! I called Carolina Comfort expecting to just make an appointment for someone to come out in the morning, but she let me know a technician would call me to assess the situation. I received a call from Alex A. Who said he could come that night to see why our house wasn’t cooling! I was very impressed and thankful that there was a technician that was available so late at night to check out our unit and see what was wrong. After completing a job ahead of us, Alex showed up and diagnosed our problem right away and fixed it quickly! He was very knowledgeable, professional, and had great customer service!! I’m glad I called this company and my family and I are now sleeping comfortably tonight in a cool air conditioned home thanks to Alex! We will definitely use this company for any of our needs in the future!read more
Ryan Lee
03:19 07 Mar 22
Alex was out technician and it was after hours. He communicated when he would be arriving and clearly explained in... detail the issue. Very professional and polite. Will definitely use Carolina comfort again just because of our experience with him.read more
Jody Flowers
20:38 25 Feb 22
Excellent customer service and expert service. The technician, Gerald A., called ahead, was very courteous, and... performed the service call with a great attitude!read more
Eric Wornham
21:22 23 Feb 22
Andy showed up early which was great and he explained the Service prior to any work being done. Andy explained what he... did and what I can do to be proactive to ensure my HVAC last. Andy was great and explained all the steps he did and his findings. Andy was awesomeread more
Bette Inglett
23:37 08 Feb 22
After loosing my heat unexpected in the depth of winter, I picked Carolina Comfort out of the blue and gave them a... call. They proved to be an excellent choice! They were efficient and fixed my problem quickly and reasonably priced. Shout out to my technician Ryan and the ladies in the office who found my needed part in a local warehouse, allowing my service to be restored without any wait!read more
Jeremy Puckett
19:50 02 Feb 22
We’re starting off strong…Brian came out quick and quoted me a very fair price to replace my 19yr old system, total... replacement was my choice after this last failure. he was willing to start tomorrow, he called to confirm stock, I cancelled my second opinion after confirming with my bosslady, the price as quoted seems very fair. These guys are very local, I’m hoping for neighborly treatment as they start the job tomorrow….After install: entire new system, everything was great. Quality equipment and install. Had a small issue that was resolved very quickly and we are 110% satisfied with the value and service.Thank you!read more
Joe Polek
18:56 07 Jun 21
Office staff was VERY friendly and quick to respond. Appointment was scheduled quickly. Maintenance Tech was friendly... and professional. Price was best one around. Kudos!read more
Jon Plato
12:09 07 Jun 21
My HVAC system went out 3 weeks ago. Carolina Comfort were able to come out the next day to see what would need to be... done to get me running once again. Unfortunately, my system was over 20 years old, and it was time to replace it. The install team was prompt, courteous, and kept me in the loop as to what they were doing.Bottom line:The professionalism that this company has is amazing. They were on time, communicated well, are extremely knowledgeable, and saved me money. I highly recommend their services.read more
Todd oswald
13:06 04 Jun 21
Carolina Comfort really came through!!!!The first meeting with Brian who really understood what type of problems we... had always had with our system and had a straight forward plan to take care of things went great. Next the install team with Barry were GREAT!! On time both days and did a fantastic job. the system is working perfect. A few days later Brian and Cole came by for a post install visit to check over everything and make sure we were satisfied. Great company Great People!!read more
James Grose
19:58 13 May 21
Very professional. Andrew was on time wore shoe covers to protect my hardwood floors. He explained everything he was... doing. Performed his work quickly yet thoroughly, diagnosed issue and gave us options. I highly recommend to anyone who values a great HVAC company.read more
Celeste Burner
22:55 05 May 21
I love the notifications prior to service.Our technician was very pleasant, polite, professional, and efficient. We... enjoyed his visit.read more
Frank
13:11 05 May 21
I am a 10-year customer of Carolina Comfort and can honestly say that I am 100% satisfied with the work performance of... the Tech's and the work ethics of the company. I have a warranty on my unit from them and it has paid off over the years. I am now considering replacing my old unit and intend to continue my association with Carolina Comfort.read more
Kelly Still
00:45 30 Apr 21
I appreciated the fact that I was able to call the office a few hours before my appointment to say that I was going to... be late. The office notified the technician and we were able to make it work out. This is great customer service. Thank you.read more
Fran B
20:25 28 Apr 21
We are100% satisfied with the professionalism and quality of workmanship of Carolina Comfort. The service... technician,Jacob Hoffman is a great representative for CC. He is extremely knowledgeable, very customer friendly and totally professional. Many neighbors in our community use other HVAC service companies. We would not think of switching because of Jacob. He is EXCELLENT.read more
Ceomara Timmons
00:35 24 Apr 21
Very impressed with Jerry. He was in constant contact with me. Kept me informed about my service.
Steve Carroll
15:37 23 Apr 21
Rainy is knowledgeable and very good technically. Have used CarolinaComfort for 4 years and have been very satisfied.
Leah Evans
14:13 12 Apr 21
Jason was great. On time. Professional. Informative. Great experience overall.
Ann Byrd
20:28 08 Apr 21
I always receive timely and great service, Most appreciative! Andrew is terrific!
hany356
15:21 07 Apr 21
Not satisfied with the service they provided because there was an air leak in the duct system that they should have... caught it was causing my unit to overworked. I was able to catch the problem myself not going to rely on them anymore.read more
Alicia Hutto
23:51 11 Mar 21
Called and was scheduled for same day service. Jacob was earlier than expected but they called to make sure that was OK... and that I could take an earlier time slot.Jacob was thorough and professional in trying to locate the cause of the water spots on my ceiling leading to and from a register. He spent 50 minutes in my attic looking. He was not able to find the source but offered possibilities of the culprit and possible solutions for the issue.Jacob also offered me renewed faith in this business because I had a bad encounter with a previous technician.read more
Bryson Gcount
23:11 09 Mar 21
Lazai A. did an awesome job communicating the problems with my HVAC units and repaired them quickly and efficiently. I... will definitely recommend him and Carolina Comfort in the future!read more
Rene Frick
23:18 09 Feb 21
My technician came out the same day and helped me with some questions I had regarding my thermostats. Very patient and... helpful. Also, did a system check for me always updating me on what was going on.read more
Lizzie Mccants
05:05 22 Jan 21
Great work great team dependable always post a time and always on time the weather is never an issue...they are all... mannerableknowledgeable & respectable they all are great team workers...in my twenty one years Carolina Comfort is great!!!read more
Carlos Moreno
18:45 20 Jan 21
Carolina Comfort just installed my Lennox unit (Air handler and condenser unit) and they are working... great.Professionals and good cust. serviceread more
jan White
20:54 12 Jan 21
Kevin C was the best! He did the job of 2 people because they were short handed.He worked his butt off for hrs in the... hot sun. Hope Kevin stays with this company for along time. I'll take him anytime. Polite, professional, knowledgeableSo very pleased!J. Whiteread more
GARY PARISH
12:16 09 Dec 20
The company instills trust. Provided professional consultation, quoting, scheduling, installation, management and... followup. All processes were flawless.read more
Christine Duncan
15:37 07 Dec 20
Clayton was great. Professional, prompt, efficient and did quality work in a timely and courteous manner.
Martin Elia
15:32 07 Dec 20
It took Carolina Comfort weeks and weeks to repair our air conditioning. Even though their trucks say 24/7 repair they... do not come out on weekends. In fact you cannot even get a representative on the line.read more
Patricia Fulmer
15:23 07 Dec 20
Excellent company and employees, have referred to friends which are just as satisfied.
Kathryn Williams
14:34 07 Dec 20
First I have always been impressed by their employees. They have all been very professional and polite. Last time I... had Andrew for semi-annual maintenance and he did a wonderful job. Their office staff is also fantastic.read more
Chris Corley
17:30 04 Sep 20
Better take that time explaining what they had to do and what they were going to do they made sure when they were in... the house and people clean very nice glad that I have them to take care of my ACread more
Robin Hinds
13:31 06 Aug 20
We've had a service contract with Carolina Comfort off and on for years. We used another company one time and... immediately regretted it. We had to call CC in to fix that work and decided we'd never go with anyone else again. Because of that, we had them do the HVAC inspection on our new home and also got them to do a second opinion after the buyer of our old home provided their own HVAC inspection report from someone else. It saved us from doing some unnecessary work. The technicians are always friendly, respectful of our home, and explain everything really well. Would absolutely recommend using Carolina Comfort.read more
Renee McKissick
14:49 03 Aug 20
Andrew is so courteous and professional. He did a great job. I really like Carolina Comfort. I would not call anyone... else!read more
Lisa Williams
00:44 30 Jun 20
My technician, Antonio M., was professional, thorough, and happily stayed into the evening to finish the job. Thank... you Antonio and Carolina Comfort.read more
David Damm
20:08 25 Jun 20
Took the time to figure out and then fix the problem. Really seemed to care and wanted to get it right. Took two... visits and I specifically asked for the same technician for the second visit. Problem has been reoccurring for quite some time and I have not had luck getting it repaired correctly working with other companies.read more
Geoffrey Giles
15:43 22 Jun 20
We use Carolina Comfort to maintain our HVAC system. It's going on 10 years old, and still runs great. Their techs are... always on time, responsive to concerns we have, professional, and thorough.read more
Gary Joyner
14:02 05 Jun 20
Reggie was on time and explained what the problem was and fixed it quickly. He was professional and easy to work with.
Matthew Rabon
19:43 30 May 20
Highest recommendation for Carolina Comfort! I hired them to replace a nearly 20-year-old split HVAC system with a new... 3.5 ton AC and 80% gas furnace. Dan was excellent to work with on a solution that met my every expectation. Mike, Brandan, Jason and the entire install crew did a fantastic, beautiful job. Don't hesitate to hire these folks - I look forward to working with them in the future.read more
Michelle Kraft
17:07 04 May 20
The owner Richard Mitchell is very rude while on the phone. Thinks just because he is a business owner for so many... years that he can speak to people rudely while trying to fix an issue. Poor excuse and will gladly take my contracts elsewhere.read more
Lynn Cobbs
23:20 20 Feb 20
Gerald was super! He was very knowledgeable and very helpful on explaining how to make adjustments on both... thermostats. He even changed the air filters and took the time to explain the difference between them. Thanks for all your help Getald....you are a gem!read more
Jay Riley
20:59 24 Jul 19
I bought a mini-split (heating and air) unit for my room over in March 2018. They came very quickly and installed the... unit. I have been very happy with the installation, service and performance of the unit. Carolina Comfort came back for a complimentary service check and said that I have have another complimentary service check left. Staff was very professional and knowledgeable. I would highly recommend this company.read more
Our family has been keeping Chapin cool for over 25 years
As a local, family run business, we’ve been providing honest, reliable, and affordable HVAC services for our neighbors across South Carolina, since 1992. Decades of experience means we’ve dealt with every issue your AC and heating systems could have. So, our team of experienced, professional technicians always get the job done right the first time, and within budget.
5636 Bush River Rd.
Columbia, SC 29212
SC License – #M104545
NC License – #32356
Phone: (803) 910-4418
