Chapin’s Local Air Conditioning Repair Team Since 1992

When you need an HVAC expert, we’re here to help. Whether it’s a simple repair or your old system needs to be replaced; no project is too big or small!

HVAC repairs local to Irmo SC

Your Comfort Is Our Priority

When you need HVAC service, call Carolina Comfort. We offer upfront pricing and financing options so that your comfort is never sacrificed for convenience! We’re available 24/7 to provide the best possible customer experience when it comes to emergency repairs on any type of heating or cooling system. With our years of experience in the HVAC industry, there’s no job too big nor small at Carolina Comfort Heating & Air Conditioning

Emergency heating and cooling service in the Midlands

AC repairs local to Irmo South Carolina

HVAC problems are no laughing matter. Your air conditioning unit can suddenly stop working in the dead heat of summer, or you might have a heater that breaks down when it’s below freezing outside! We offer 24 hour emergency HVAC repair services available from our local technicians as well; just give us a call today – we’ll be happy to help YOU out with scheduling an appointment time that suits YOUR needs best!

Air Conditioning Repair

The summer heat can make your AC work extra hard to cool the room. A small problem could quickly become much worse, which is why you need an expert team on hand! We have seen and fixed just about every type of air conditioning issue that’s imaginable – from fixing broken coils all the way down a clogged filter—and we’re ready to help fix whatever’s keeping you from being comfortable in your own home.

AC installation near Irmo SC

HVAC Installation

When you’re in the market for a new heating and air conditioning system, our team of experts can help! We have affordable options that are perfect to meet your needs. Plus we offer financing plans to help accommodate just about any budget! Schedule an appointment with one of our comfort experts today, and we’ll walk you through all of your options and arrive at the best one for your situation.

Home Air Conditioning System Maintenance

Maintaining air conditioning systems is not just about checking filters anymore – let us handle all that dirty work so you can focus more time with family and friends this summer season while enjoying cool relief from the hot days outside.

No stress. No hassle. Just comfort

The last thing you need when your air conditioning has stopped working is a company that doesn’t care about your situation and charges exorbitant rates. Our AC repair team strives to be as honest and helpful as possible with every customer in order to make their lives easier. At Carolina Comfort, we’re not comfortable until you are!

Carolina Comfort, Inc.
4.8
Based on 775 reviews
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Sid Kirkendahl
Sid Kirkendahl
18:01 17 Apr 24
Great service and good attitude.Very knowledgeable and professional.
Luevester Davis
Luevester Davis
17:23 17 Apr 24
Do let Cole know that we were pleased to have him service our unit and that we were/are pleased by the way he conducted... himself. We need more young men like him. Carolina Comfort thank you.read more
Todd Martin
Todd Martin
15:03 17 Apr 24
Andrew was very polite and professional in his work here. I appreciate him and his work.
Elmira
Elmira
12:30 17 Apr 24
Jalegend
Jalegend
18:51 16 Apr 24
Carolina Comfort and their tech, Omar S., did a great job completing the spring servicing of our AC system. Omar was... very helpful and knowledgeable, answering all my questions. The process he followed to complete the service was quite detailed and I received a report of those details after the visit was complete. Very happy I chose Carolina Comfort.read more
Emily Conner
Emily Conner
01:09 16 Apr 24
Timely & courteous. Explained everything to me when service was complete.
Brenda Cain
Brenda Cain
19:22 15 Apr 24
The technician was very thorough and professional. Also very respectful
Dianne Benedetti
Dianne Benedetti
20:32 14 Apr 24
Alex was well organized, knowledgeable and professional about the work he performed for me. I was impressed and... grateful!read more
Deb Waters
Deb Waters
21:35 12 Apr 24
I have been a customer of Carolina Comfort for many years and have always received great service. The service guy... (Andrew) came out today for my seasonal system check. He was very prompt, friendly and did a great job.read more
Kenzil Summey
Kenzil Summey
19:29 12 Apr 24
The young man was very professional in his work and personality. He responded to all questions in detail and took the... time to explain questions regarding thermostat operation. He had provided services before with the same degree of professionalism.read more
Gerry Coons
Gerry Coons
12:48 12 Apr 24
Problem resolved
Chuck Borders
Chuck Borders
15:05 10 Apr 24
Yanique Salmon
Yanique Salmon
22:43 09 Apr 24
Technician Yassine & Company arrived at the agreed upon time. It was an outside job that did not required my presence... for repairs to be completed. Upon arrival home I went out and introduced myself.Both gentlemen were pleasant and professional. Upon completing the repairs, He needed to come in and test the unit that was repaired by adjusting the thermostat. After service was completed he came in to set thermostat to its original settings. He explained what was done and showed me a copy of the reading the unit should be reflecting. I am a very satisfied customer and would recommend this company to anyone.read more
ted kreipe
ted kreipe
13:04 09 Apr 24
The people setting up my service and the technician that was here were all excellent as always. Great people great... service.read more
BRIAN ROBINSON
BRIAN ROBINSON
15:23 08 Apr 24
Diane Phelps
Diane Phelps
16:31 07 Apr 24
Omar very professional and informative.I look forward for his coming back to fix and replace coil. he was very... patient with all the questions we had, hoping this repair done this weekread more
Chuck Joines
Chuck Joines
13:46 06 Apr 24
Tech showed up on time,very professional,friendly.
Judy Urban
Judy Urban
01:31 05 Apr 24
Great work. All was well explained.
Anthony Richardson
Anthony Richardson
14:46 03 Apr 24
Omar was very knowledgeable and considerate. He knew exactly what he was doing and handled the service professionally.
Daniel Hoppe
Daniel Hoppe
21:46 02 Apr 24
Yassine did a great job.
terry patterson
terry patterson
17:04 02 Apr 24
Very respectful and serviced my unit quickly.
Lorraine Weber
Lorraine Weber
15:58 02 Apr 24
Excellent, on-time, professional service that was done thoroughly. Andy did a great job and explained everything that... was completed. I have a large home with four air handlers, 4 compressors and need 8 filters, so having an experienced technician and reputable company are important to me. I highly recommend using Carolina Comfort, they do things right.read more
Donna Woodall
Donna Woodall
17:54 01 Apr 24
Everett Mills
Everett Mills
00:56 30 Mar 24
Andrew was very was helpful and professional. He answered all questions questions and educated me on how to operate my... thermostat.read more
Robert Darlington
Robert Darlington
23:04 29 Mar 24
Had my yearly inspection done by technician Andy G.. Andy called ahead to let me know that he was coming and when he... arrived he explained everthing that he would be doing. Andy G. was very professional and polite. He completely all of his work without any delays and then explained what was done and what he did. Carolina Comfort has a great techincian in Andy G.read more
Hunter McCool
Hunter McCool
15:55 29 Mar 24
Donita Arender
Donita Arender
15:46 28 Mar 24
Andy was Awesome! Did a Fantastic job! Very professional, knowledgeable and respectful. Andy has Excellent customer... service and takes pride in his work!! Well done!,and I'll always ask for you to take care of my unit. Thank you ,Donita Arenderread more
Ron Davis
Ron Davis
19:11 26 Mar 24
Our service was done professionally and in a timely matter. Thanks for a job well done!
Eric Novoa
Eric Novoa
15:16 26 Mar 24
On time, and friendly. Very professional company with great customer service. Highly recommendedEric
torrie scott
torrie scott
21:05 25 Mar 24
Friendly, kind and prompt with his service. Thank you!
John C
John C
22:02 23 Mar 24
Inez Cosentino
Inez Cosentino
18:20 23 Mar 24
Hello, the tech did a good job but did notask permission to use our ladder and we only knew he was using it was my... Husband went into the garage and he was working in the attic. Please have the tech bring a ladder with them. We can always wait for safety reasons. He did not have a tall enough ladder and used ours.Thank youread more
Kathy Calamas
Kathy Calamas
16:28 22 Mar 24
Alexander was on time and was very polite and professional.
Kevin Grabowski
Kevin Grabowski
23:28 21 Mar 24
Carolina Comfort was very prompt in dispatching a service technician, Yassine, after I called. Within 30 minutes on... site, he had sized up the situation and detailed the solution. I found Yassine to be highly professional and knowledgeable. This added a degree of comfort that my situation would soon be remedied. Thank you CC for your excellent service!read more
Darlene Stowell
Darlene Stowell
22:27 21 Mar 24
Omar came out to fix our A/C unit very promptly and was a nice professional man.
Elizabeth Elwell
Elizabeth Elwell
15:31 21 Mar 24
Andrew is great. He is knowledgeable, courteous and extremely professional. He is truly an asset to Carolina Comfort.
Paul Osko
Paul Osko
11:20 21 Mar 24
Jerry Waller
Jerry Waller
15:44 20 Mar 24
Technician was knowledgeable and courteous. Did a thorough job and addressed all of my concerns.
Susan Sellers
Susan Sellers
18:18 19 Mar 24
Great service!
Betty Thompson
Betty Thompson
19:24 18 Mar 24
Very satisfied
Virginiakenski
Virginiakenski
10:25 16 Mar 24
Carolina Comfort does a great job in scheduling our yearly checkups on our HVAC systems. We appreciate the... professionalism of the technicians when they show up to perform the work and inspections.read more
mark koth
mark koth
20:42 15 Mar 24
Andy was on time, very professional, and extremely courteous. A KEEPER!
Karen Valentino
Karen Valentino
20:32 15 Mar 24
Andrew was an exceptionally good technician. Very thorough, professional and knowledgeable. Very nice and pleasant.
Thomas McKenna
Thomas McKenna
20:17 15 Mar 24
On time, courteous, and professional. My first experience with Carolina Comfort and I am very pleased.
Delon Grandison
Delon Grandison
21:49 13 Mar 24
From greetings to end of his task, he was very respectful and kept me up to date on his progress.
Brian Cuomo
Brian Cuomo
18:00 12 Mar 24
Zaire was very professional and did a great job fixing our heat.
John Cain
John Cain
02:44 12 Mar 24
Excellent service and always on time!Great company.
Tina Sheppard
Tina Sheppard
22:50 11 Mar 24
Pat McGinnis
Pat McGinnis
16:28 11 Mar 24
As usual, the technician was on time, courteous, and informative. Carolina Comfort continues to be superior in their... field!read more
Gerald Benton
Gerald Benton
15:17 11 Mar 24
Melissa Long
Melissa Long
20:46 08 Mar 24
The whole crew from Carolina Comfort, Inc was great ! I purchased a home that needed some HVAC repairs. I had two... different appointments, one for service on the units and one for duct work. These guys were on time, courteous, worked hard to take care of my issues and did so in a timely manner, friendly and truly a pleasure to work with. Really wonderful customer service from every person I talked to at this company.read more
Tom Collins
Tom Collins
20:16 07 Mar 24
Andy did an OUTSTANDING job performing my yearly AC check. I had used a previous company and Carolina Comfort blew them... away in quality and customer satisfaction highly recommendread more
Lisa Forrest
Lisa Forrest
20:35 06 Mar 24
Rich, Cole and the whole Carolina Comfort team will exceed your expectations. They are a family owned business that... strives to take care of their customers. Quality work, fair prices and consistently training their team to stay ahead of the curve. Call Carolina Comfort for all your HVAC needs in Columbia, SC.read more
Rich Mitchell
Rich Mitchell
18:54 05 Mar 24
Great honest man.
Randy Mitchell
Randy Mitchell
17:23 05 Mar 24
Great group of people
monica vinson
monica vinson
06:56 26 Feb 24
I highly recommend this company.
James Hardman
James Hardman
16:09 22 Feb 24
Very prompt and courteous .
Peter Varga
Peter Varga
14:39 16 Feb 24
Great service from Brian Robinson and the entire installation crew. We purchase two new systems and they did an... excellent job with the installation, showing us the system and answering our questions. Alex did a great job explaining the controls. Would definitely recommend.read more
Charles Gambrell
Charles Gambrell
18:55 13 Feb 24
Carolina Comfort always provided prompt and complete service on our HVAC split. They always arrive on time and clean... up after they are done. Every one I've ever dealt with has always been very pleasant and professional. I would highly recommend them to anyone.read more
David Downie
David Downie
17:38 09 Feb 24
Excellent service. Brian Robinson is very competent and honest. I purchased two heat pumps which work great and save me... money. Brian is the salesman, and he knows his products well. I recommend Brian and Carolina Comfort without any reservation. David Downie MDread more
Leslie Wheat
Leslie Wheat
02:24 09 Feb 24
Angel Peters
Angel Peters
17:24 05 Feb 24
This is the only company I trust to service my unit. I've used other companies and this one is the Best so far.
Karen C
Karen C
16:00 02 Feb 24
Great customer service and very knowledgeable. Thank you Andrew!!
Mary Emmerling
Mary Emmerling
19:14 24 Jan 24
Fitts Alexander
Fitts Alexander
02:06 24 Jan 24
Carolina Comfort responded the same day when I called for help with my HVAC and sent a technician who is very... professional, knowledgeable, and pleasant. I'd like to thank Yassine for bringing a warm smile to my face during this very cold winter.read more
TMIX ART
TMIX ART
16:32 20 Jan 24
Called and spoke with receptionist and they had Andy contact me in a very short amount of time. Andy walked me through... how to fix the system. System went back out and he came within an hour to fix the issue. Great service and experience from beginning to end!read more
James S
James S
13:43 19 Jan 24
Great service. He showed up quickly and got to work. He had some hiccups finding the problem but stuck with it and got... my hear back on for us. Very much appreciated and a great fella to have in any company. Proud of his work.read more
Abraham Medina
Abraham Medina
21:01 14 Jan 24
Carolina Comford technician that came out today seemsknowledgeable and responsible . I will recommend then to anyone... that a technicianread more
Rich Mitchell
Rich Mitchell
19:33 11 Jan 24
Vernon Davis
Vernon Davis
18:55 11 Jan 24
Great customer service, respect for my home and attention to details. Listen to my questions, provided excellent... answers.read more
Alicia Bennett
Alicia Bennett
00:25 07 Jan 24
Tanya williams
Tanya williams
15:27 06 Jan 24
Awesome awesome awesome he came in and found out what the problem was and fix it
John Howard
John Howard
18:32 05 Jan 24
He did a great job answering questions and explaining process.
Mike McCaw
Mike McCaw
16:12 05 Jan 24
Jeffery Taylor
Jeffery Taylor
15:56 03 Jan 24
Great visit from the company. Omar was quick, professional, and personable. He was able to quickly diagnose the... problem with the unit and recommend a permanent fix to the issue. I would recommend Omar to a neighbor and Carolina Comfort as a company. They were quick to respond to my call and although I expected a Friday appointment at the earliest, they were able to schedule me for a Wednesday appointment and were on time. I had made an appointment with another company, got a 4 hour window and they couldn't make that, so I'm glad I found someone who not only could make their appointment as scheduled, but were knowledgeable and prompt.read more
John Furlough
John Furlough
14:02 03 Jan 24
On time and professional service.
Kathie Newell
Kathie Newell
12:06 30 Dec 23
Andrew is the Best! He’s so polite and is an expert in his work. So grateful for his service! He cares about his... customers and offers the same in the way he does his work!read more
Maureen O'Hare
Maureen O'Hare
03:53 30 Dec 23
I HAVE A YEARLY CONTRACT WITH HEAT AND AIR FOR MY SC HOME; CAROLINA COMFORT IS VERY PROFESSIONAL AND COMMUNICATIVE, AND... TIMELY - THEY GET THE JOB DONEread more
Edward Krause
Edward Krause
17:21 29 Dec 23
Arrived on time, even earlierWorked diligently to correct the problem correctly and efficiently.
Keith Summer
Keith Summer
17:05 29 Dec 23
Marilyn Ward
Marilyn Ward
18:09 28 Dec 23
Great job! Very friendly and efficient. Explained the service he did and answered questions.
JoAnn Morrison
JoAnn Morrison
12:01 21 Dec 23
How refreshing!!!! Such a wonderful technician in Yassine. I requested him for my maintenance check-up because he... was great with my first appointment with Carolina Comfort and again he didn’t disappoint with this visit. He does a thorough job and explains everything he did in terms you can understand. He is a great technician!read more
Sam Gamble
Sam Gamble
02:52 21 Dec 23
Zaire performed professionally, was courteous and very pleasant.
Diane Hagen
Diane Hagen
15:46 20 Dec 23
Did seasonal check up today
Ms. Agresta
Ms. Agresta
15:19 20 Dec 23
Overall great experience. Andrew was on time and very respectful of the house. Greatly appreciate the boot covers!... Andrew listened to my concerns and as he did his inspection, he tried to help me address those items. Greatly appreciate his thoroughness looking over the system and his patience with me and my questions. Thank you!read more
Louise Reid
Louise Reid
18:47 19 Dec 23
Shimar
Shimar
16:56 19 Dec 23
Kevin was pleasant. He answered questions I had about the a/c unit and resolved the issue with my unit.
Gordon B.
Gordon B.
21:29 18 Dec 23
Very professional, quick and spot on! AAA+++
Bryan Walker
Bryan Walker
21:26 18 Dec 23
Very professional - on time, and the technician provided excellent service
Stephen Lariviere
Stephen Lariviere
17:40 17 Dec 23
Professional, On-Time, Thorough, would highly recommend using again. Carolina Comfort - I would like to add - I have... been using your services for 2 1/2 years now, I have got to say, you really have amazing employees. Great job by your Hiring Supervisor. Everyone one of your employees have been terrific.read more
Jeri Coleman
Jeri Coleman
18:56 15 Dec 23
Very nice young man. Did diagnostic. Unit is quiet for now, part ordered. Thank you for your prompt service.Merry... Christmas!read more
Rock Ray
Rock Ray
17:49 15 Dec 23
Omar did a fantastic job. Very thorough job and informative on his findings.
MKA M
MKA M
14:36 15 Dec 23
Lee Quick
Lee Quick
15:44 14 Dec 23
Technician arrived at scheduled time, checked thermostat and several vents before going upstairs to check the furnace... and duct work. Found large air gap where supply plenum had fallen loose. Could not fix, as two man job. Will return later with second person.read more
hari babu
hari babu
04:21 14 Dec 23
Friendly and more knowledgeable
Jeffrey Koepke
Jeffrey Koepke
20:57 13 Dec 23
The receptionist has to be the rudest woman I’ve ever spoken to in my life. Completely disrespectful, can’t believe... she’s who represents this company.read more
Howard Forsch
Howard Forsch
14:24 13 Dec 23
Always professional, and meet my quality standards expectations.
Debra Jones
Debra Jones
18:44 11 Dec 23
Omar arrived in the allotted time frame given, answered all the questions I had, is professional, a great asset to the... company,read more
mary rawls
mary rawls
04:53 11 Dec 23
Andrew was very professional, pleasant and thorough.
Michelle Forsse
Michelle Forsse
22:28 09 Dec 23
The young man showed up on time, was very respectful, kind, and knowledgeable. He explained everything to me without... my have to ask, he even went so far as to offer to help bring down the Christmas decorations from the attic. Absolutely the best customer service we have received in years. We will be sticking with this company for life. Thanks for being awesome guys!!!!!!!read more
MD Johnson
MD Johnson
17:39 07 Dec 23
Woke up to a cold house. Thermostat was inoperable. Homeowners attempt to fix was disasterous. Carolina Comfort was... at our home within a couple of hours, discussed new thermostat options, installed new one. Works like a Champ.Thanks Randy!read more
Bob Lytle
Bob Lytle
14:45 07 Dec 23
Very professional and friendly. Did an excellent job!
George Sightler
George Sightler
21:40 06 Dec 23
Rusty Booth
Rusty Booth
05:32 06 Dec 23
Andrew Gruetzmacher arrived close to the appointment time, due to traffic on interstate. He was very efficient and... through. All the units inside the house were checked and ceiling air filters were all changed out.read more
Sholanda Fowler
Sholanda Fowler
19:35 05 Dec 23
He was very nice and gave great customer service.
Vickey Cleary
Vickey Cleary
16:03 05 Dec 23
Andrew was very good at checking out our system and he is always on time and very friendly. He has a great personality.... We will see him in 6 monthsThank youClearyread more
martwing
martwing
15:44 05 Dec 23
Willie Leggins
Willie Leggins
22:41 04 Dec 23
Was awesome and very perfessional person, very knowledgeable about the unit.
Judy Shealy
Judy Shealy
14:14 04 Dec 23
Very pleasant, knowledgeable and efficient. Send him next time.Thank you...
Anne Bailey
Anne Bailey
21:22 01 Dec 23
Cole showed upi on time. Very professional and pleasant manner
Alisia Carey
Alisia Carey
13:21 01 Dec 23
I was having trouble with my heating unit and thermostat on Wednesday morning and called CC around 10:30 a.m. Less than... 2 hours later Andy was at my home checking everything out for me. He was professional, patient and kind as he explained what had happened (partly my fault with the thermostat.) As he got things working again, he remained here for at least 20 minutes longer to make sure everything was working properly. I do have a contract with CC, but this was not a scheduled visit. In my opinion, CC and Andy went above and beyond to help me on one of the coldest mornings so far!read more
Harmon Evans
Harmon Evans
03:56 01 Dec 23
The technician was professional and on time. Answered all my questions and concerns about the HVAC.
Adam Corley
Adam Corley
22:27 30 Nov 23
Prompt, professional, courteous, and knowledgeable, great prices; are just a few words that describe the excellent... service that we receive from all who work for Carolina Comfort. Would not consider any other business for any of our HVAC needs. Thank you from a satisfied customer.read more
Bill Snelling
Bill Snelling
17:25 30 Nov 23
Technician was very professional and responsive to questions.
Jeff Jaco
Jeff Jaco
16:37 30 Nov 23
Omar at Carolina Comfort did the service on three rental houses this morning. He was on time for all three and was a... pleasure to work with. Carolina Comfort is a very good company for your HVAC needs.read more
Terry Criswell
Terry Criswell
12:49 30 Nov 23
Kevin was great. He wass very thorough and was more than happy answer all of our questions. I highly recommend this... service.read more
Mark Radomsky
Mark Radomsky
18:33 29 Nov 23
We are very pleased with Carolina Comfort; our regular tech is Andrew. He is on time, efficient in his work, and very... knowledgeable in HVAC. Highly recommend Andrew.read more
John Shrum
John Shrum
16:15 29 Nov 23
Professional & efficient service provided by Andy Garcia.
Carol Barnett
Carol Barnett
15:43 29 Nov 23
Zaire Rivera is a great technician. On time, courteous and very respectful. Answered my questions and was very helpful.
William Kohl
William Kohl
15:16 29 Nov 23
We feel they really appreciate us and take care of all our furnace and air conditioning needs.
Deacon Greg Weigold
Deacon Greg Weigold
00:15 29 Nov 23
Robin Taylor
Robin Taylor
19:20 28 Nov 23
Our experience was outstanding as always. Personnel are always efficient and very polite. This was no exception!
Sandra Lever
Sandra Lever
16:10 28 Nov 23
Sammy Lancaster
Sammy Lancaster
11:51 28 Nov 23
Brittney Ballard
Brittney Ballard
17:39 26 Nov 23
Omar came out very promptly and fixed our furnace within 1 hour after working all day. He was very kind and efficient.
Kelly Still
Kelly Still
17:00 22 Nov 23
Andy arrived in the window of time we were told. He was professional and thorough in his work. Thank you for helping to... keep our system in good condition.read more
Melissa McQuillin
Melissa McQuillin
23:32 21 Nov 23
Joyce Carter
Joyce Carter
04:55 21 Nov 23
Associates always professional, courteous, and work diligently while at our home. Great!!
Janice Best
Janice Best
23:43 20 Nov 23
Andy was prompt and thorough. He answered my questions and was very nice and helpful.
Rang J
Rang J
18:28 20 Nov 23
The technician was very professional. He took his time to explain how he checked the system. He was very thorough with... his examination of the components.read more
Bill Maltarich
Bill Maltarich
14:23 20 Nov 23
Clsyton arrived on time and was professional and friendly.
James Taylor
James Taylor
00:18 20 Nov 23
Bi- annual maintenance. Excellent customer service. Checked and Cleaned units and changed air filters.Yassine is the... best; he is very personable and professional.Thank You Yassineread more
Thumper Wood
Thumper Wood
17:58 19 Nov 23
Omar was on time ,very professional and friendly. He explained what he was doing at each step. I was pleased with... this service.read more
Beth Mathias
Beth Mathias
12:34 18 Nov 23
Jad Taylor
Jad Taylor
21:10 17 Nov 23
Carolina Comfort is top notch. Omar is a wonderful technician who keeps everything running smoothly!
Chris Sadorf
Chris Sadorf
19:56 17 Nov 23
As always, their service is excellent
Darrick Williams
Darrick Williams
16:31 17 Nov 23
Omar handled the visit very well! He let me know of some things to look out for with the unit and fixed the issues... that he saw...and performed all the duties your staff normally handles. Good work!read more
Richard Baldwin
Richard Baldwin
00:34 17 Nov 23
Omar was friendly, efficient and knowledgeable.
Manidipa Dasgupta
Manidipa Dasgupta
22:33 16 Nov 23
Claudia Morse
Claudia Morse
21:37 14 Nov 23
Very friendly, professional and polite. Made sure the thermostat was set where I wanted it.Arrived on time. Explained... everything he was doing today.read more
Diana Martin
Diana Martin
20:54 14 Nov 23
Very professional and always on time.
Brian
Brian
14:43 14 Nov 23
Omar did a great job with our winter maintenance.
John Pfeiffer
John Pfeiffer
20:24 13 Nov 23
Omar was very knowledgeable. All maintenance service were performed without incident. He is excellant addition to... Carolina Comfortread more
debbie k
debbie k
15:00 13 Nov 23
Carolyn Sanders
Carolyn Sanders
14:07 13 Nov 23
V T
V T
23:10 11 Nov 23
Susan Mallini
Susan Mallini
18:17 10 Nov 23
Was courteous and professional
Edsel Pena
Edsel Pena
14:57 10 Nov 23
Excellent experience with Carolina Comfort and the technician Andy was wonderful and very honest. He did a wonderful... work. The service agreement is also great.read more
Gail Banks
Gail Banks
14:46 10 Nov 23
Omar was very professional and very knowledgeable. Thank you
Edward Kirtley
Edward Kirtley
18:54 09 Nov 23
Andy was very professional, knowledgeable, and took the time to learn of any issues or problems I may have been... experiencing with my systems. Highly satisfied with today’s service call!read more
Annie greene
Annie greene
17:00 09 Nov 23
Zaire has very good customer service. He was very knowledgeable, informative and pleasant. Very good service.
Danrick Davis
Danrick Davis
15:32 09 Nov 23
Great experience, couldn’t have asked for a nicer technician
Guy Sorrell
Guy Sorrell
15:01 09 Nov 23
Andy was very pleasant, professional and efficient. He explained the results of my HVAC maintenance visit when he was... done and was very polite the whole visit.read more
Shannon C. Brainard
Shannon C. Brainard
01:11 09 Nov 23
Listened to my concerns, explained why the AC unit looked the way it did, after showing how the ground floor thermostat... seemed to control the second floor he was able to identify a stuck damper due to a bad motor. Also, answered my questions about duct cleaning and the effects from having it done.read more
Mark Brannock
Mark Brannock
23:28 08 Nov 23
Andy was actually a bit early and very professional. He was concerned with keeping the interior of my home clean as he... worked on my units and filters. He is very conscientious in making sure everything was taken care of as well I was able to understand what he was doing do to his explanations. I would definitely recommend Carolina Comfort to anyone that is in the process of choosing an AC company. Lastly Andy is an asset to Carolina Comfort.read more
Marie Rau
Marie Rau
16:43 08 Nov 23
trish davidson
trish davidson
02:16 07 Nov 23
The company called let the know the almost exact time the technician would arrive. He was very thorough and pleasant.
David Garrett
David Garrett
15:23 06 Nov 23
Great company. I've been a customer for almost 18 years!
Swede Anderson
Swede Anderson
09:38 04 Nov 23
Linda LAND
Linda LAND
22:34 03 Nov 23
Omar was informative as to what he was doing. Thank you. You answered all my questions.
Bob Michaud
Bob Michaud
09:41 03 Nov 23
Very nice young man, did a great job
Robert Kneece
Robert Kneece
15:59 02 Nov 23
Customer Service is the best. From my initial call in to the technician arrival and work completion went perfect. They... communicate about every step in the process. A+++ serviceread more
Jeff Nerone
Jeff Nerone
00:31 02 Nov 23
Great job!
Michael Anthony
Michael Anthony
22:46 01 Nov 23
The technician was very good. As far as the questions above about what I like about the business, this is a new home &... a new system & I have not shopped around to other vendors or used any other vendors so that is why I did not put good value as I cannot give an honest answer on that yet. I also don't have any complaints about them either.read more
Paul Bleiberg
Paul Bleiberg
19:30 01 Nov 23
Andrew was a true pro and friendly person.
JoAnn Stuck
JoAnn Stuck
19:25 01 Nov 23
Andy was the most professional, polite, and thorough technician that Carolina Comfort has sent to my home.
Miranda West
Miranda West
18:07 01 Nov 23
Today Andy Garcia with Carolina Comfort came out do our HVAC maintenance. The Representative for Carolina Comfort (Andy... Garcia) was very nice, he put on shoe covers each time he came on the house, he serviced the unit, he explained everything he did for the seevice, he checked the temperature coming out of each vent, and asked if I had any questions before he left today.He was definitely a great employee representing Carolina Comfort today.read more
Keith Cataldo
Keith Cataldo
16:10 01 Nov 23
Jerry Shirley
Jerry Shirley
20:41 31 Oct 23
Very pleased with service performed by Omar. On time and friendly and very helpful. Always pleased with Carolina... Comfort.read more
Doris Jacques
Doris Jacques
15:04 31 Oct 23
Andy was very nice and professional please add me to his list for future maintenance.
Ulrike Surginer (Ulli)
Ulrike Surginer (Ulli)
14:17 31 Oct 23
Every time I have an appointment the service person was on time. Yassine was very nice and professional, he explained... everything in detail about my unit. He is very thorough with his work, this is the second time he serviced my unit and I hope he continues with my services. I’m happy that I chose Carolina Comfort.read more
Susan Craft
Susan Craft
01:38 31 Oct 23
Andrew went above what was necessary by cleaning a dusty, dirty vent high in my ceiling even though the vent is no... longer a part of my AC system. He was timely and he was helpful when I needed to order a new filter.read more
Doug Carter
Doug Carter
18:48 30 Oct 23
Very satisfied with Carolina Comfort!!! Omar did a very good job. He detected a part that needed to be replaced and... took care of the issue!read more
Mike Godawski
Mike Godawski
14:38 27 Oct 23
Friendly Service. great explanation.
Karen Sergent
Karen Sergent
00:05 27 Oct 23
Judy Hanners
Judy Hanners
22:44 26 Oct 23
Andy arrived on time and was very professional. After checking the system he explained what he had done and asked if I... had any questions.read more
Gerald Gross
Gerald Gross
18:02 26 Oct 23
On time and professional
Drew Evans
Drew Evans
15:11 26 Oct 23
Omar was on time and very polite, prompt and thorough with his work.
Lisa Price
Lisa Price
19:46 25 Oct 23
Judy Dease
Judy Dease
19:16 25 Oct 23
Good company to work with. Technician was on time, friendly and knowledgeable. Andrew arrived ready to go to work. I... also appreciated the notice that he was on the way. He was professional in his appearance and demeanor.read more
Emily Burdette
Emily Burdette
12:52 25 Oct 23
I am very pleased to recommend Carolina Comfort for any HVAC concerns. They are an honest, reputable company who... strives to perform the best work possible. They were punctual, honest, and compassionate about the work that they do. They calmed our nerves about our HVAC concerns and provided a reasonable solution. I would definitely recommend reaching out to them for any concerns!read more
Doris Gleaton
Doris Gleaton
22:56 24 Oct 23
The service tech was punctual, professional, thorough, and efficient in the maintenance he performed. I would highly... recommend Andrew to perform all future maintenances on my unit.read more
Robert McCraw
Robert McCraw
21:08 24 Oct 23
Tech was very professional and knowledgeable. Took the time to explain everything.
441cessna
441cessna
23:31 23 Oct 23
Bev Sowell
Bev Sowell
22:59 23 Oct 23
Omar was the best, he's always very professional, he took his time doing maintenance on my unit. You guys are lucky to... have him as a part of your Team. Thank you OMAR.read more
Jane Kennedy
Jane Kennedy
19:32 23 Oct 23
Andrew was One of the nicest young men we have ever had. Professional, efficient and so very well spoken. I highly... recommend himread more
Darren Mott
Darren Mott
13:50 23 Oct 23
Clayton was very r professional, on time and gave an explanation of service he provided.
Kyonghwa Werden
Kyonghwa Werden
12:24 23 Oct 23
He was on time for appointment
Bob Gerzema
Bob Gerzema
16:53 20 Oct 23
Jim Stewart
Jim Stewart
21:24 19 Oct 23
Very responsive, expedient, friendly & knowledgeable. Couldn't be more pleased!
Geoffrey Hill
Geoffrey Hill
16:11 19 Oct 23
Your technician arrived on time, He is a very personable young man & completed the work within the time allocated. All... the site was very tidy & any trash was removed. We were very pleased with Carolina Comfort.read more
Thomas Hebert
Thomas Hebert
13:11 19 Oct 23
Their best technician Yassine is the gentleman I request for each visit. He is awesome! A real professional.
B & D Bennett
B & D Bennett
01:15 19 Oct 23
We appreciated Yassine's thoroughness.
Linda Gee
Linda Gee
16:37 18 Oct 23
Carolina Comfort is always quick to respond to a call. We appreciate their service and professionalism.
Darlene Sams
Darlene Sams
15:41 18 Oct 23
Zaire arrived on time. He was very polite and professional. He did a good job in good time. He cleaned up the dust... and insulation that fell when he opened the attic access to get to the system. He wore shoe covers to protect the floors. I was quite pleased with his demeaner and the excellent way he did his job.read more
Chris Helm
Chris Helm
12:55 18 Oct 23
Good communication and helpful working around my schedule always friendly and easy to talk with.
Rodney Morgan
Rodney Morgan
21:21 17 Oct 23
Andy Garcia was punctual, friendly and professional. Wore shoe coverings inside home. Very neat and clean. Answered... couple of questions. I was impressed.read more
Teresa Brannon
Teresa Brannon
18:03 17 Oct 23
Andrew is always professional and knowledgeable.
David Cobb
David Cobb
13:24 17 Oct 23
Professional technician! Very friendly and prompt. Very impressive--would recommend this company and ask for Andrew.
Elizabeth Render
Elizabeth Render
02:56 17 Oct 23
The technician was prompt and very courteous. He took the time to answer my questions and didn’t try to rush through... the appointment.read more
Kevin Fox
Kevin Fox
22:32 16 Oct 23
Omar was very good, went over everything and explained it in detail.
Jerry Tennyson
Jerry Tennyson
19:55 16 Oct 23
Andy was fast, courteous and knowledgeableThank you
Phyllis Cameron
Phyllis Cameron
14:52 16 Oct 23
On time very polite and prompt.
R F
R F
19:38 13 Oct 23
Darrel Lemler
Darrel Lemler
17:42 13 Oct 23
CC is always very professional and thorough and this was no exception!
Kent Phillips
Kent Phillips
16:27 12 Oct 23
Very pleasant and cooperative repairman. Good job. Came on time. Thorough inspection of system.Kent Phillips
Fredda Thomson
Fredda Thomson
13:48 12 Oct 23
Yassine did an awesome job servicing my HVAC system for thefall/winter season! He was on time, very polite and... thorough answering all of my questions. I look forward to seeing him for the spring/summer maintenance! Thank you, Yassine!read more
Marvin Davis
Marvin Davis
12:31 12 Oct 23
Omar did a great job. Very complete inspection. Careful with my walls and floors and very informative and polite young... man.read more
David Wuchenich
David Wuchenich
22:39 11 Oct 23
Great service and the tech was just great
GA T TV
GA T TV
20:22 11 Oct 23
Clayton did an very good winter service. Great company. Great employees. And Lennox systems professionals.
Tawanda Howe
Tawanda Howe
15:05 11 Oct 23
I was able to schedule a service call within days of my initial inquiry
Janet Boyer
Janet Boyer
12:04 11 Oct 23
Andrew was very professional and thorough.
Charlott Caudle
Charlott Caudle
17:44 10 Oct 23
Claudette Talmadge
Claudette Talmadge
14:13 09 Oct 23
Zaire was very competent and did his job efficiently. Thank you.
gary schovanec
gary schovanec
17:35 06 Oct 23
Yassine is very knowledgeable and thorough. This is my second experience with him and have been pleased both times.
James Jerow
James Jerow
15:18 05 Oct 23
Your representative was very Professional and did a good job.He is anixious to grow and learn...help him
Janet Tarbox
Janet Tarbox
23:20 02 Oct 23
Mr Carmichael was on time, engaging, professional, and went the extra mile. He is an asset to the Carolina Comfort team.
Tim Derrick
Tim Derrick
23:29 01 Oct 23
Guy that came does Good work and is Reliable!
Karen Blakeney
Karen Blakeney
19:58 29 Sep 23
Omar arrived on time , he introduced himself and performed the service with care , he was very professional and did a... great jobread more
jennifer fortune
jennifer fortune
19:46 28 Sep 23
Young man was wonderful explaining. Did a great and thorough job. Thanks you
Pat McGinnis
Pat McGinnis
23:54 27 Sep 23
Holly Tice-Robinson
Holly Tice-Robinson
14:19 27 Sep 23
Gerald Pecora
Gerald Pecora
19:39 26 Sep 23
Professional, courteous and customer focused.
Kristina Zorn
Kristina Zorn
15:58 26 Sep 23
Andrew was awesome! He was on time, and made sure he wore his boot covers before coming into our home. He made sure to... set our thermostats back to the temperature we had them when he arrived. He even took our used filters with him when he left. We will always call them for our heating and air needs because they’re not comfortable until we are. The small things do it for us!read more
Sheila Simmons
Sheila Simmons
18:50 24 Sep 23
Love these guys! Installed our A/C and they come out every year to service it!
Barbara Rearden
Barbara Rearden
14:50 23 Sep 23
Yassine is such a gentleman and wonderful technician. He explains what he's done and always asks if there is any thing... else I need. I'd appreciate you sending him every time I need service in the future!read more
Kei Sasser
Kei Sasser
23:39 21 Sep 23
Had the best experience with this company today! Spoke with the manager, Darron Williams, regarding ongoing issues with... my AC and he was very responsive and even got a service tech out to us same day. The tech, Alex, was absolutely the best! Super polite, very knowledgeable and was able to get our AC running in less than an hour. He took the time to explain to us why our unit had been shutting down so we could better understand, which I really appreciated. Great company without a doubt!!read more
Jeanne West
Jeanne West
20:15 21 Sep 23
I always request Andrew to check my HVAC as he does a wonderful job. I trust him 100%. Very courteous and very... professional.Carolina Comfort sends text alerts when the technician is on route which is an added security feature of their company.Great professionalism! 👍🏻read more
Cliff Newell
Cliff Newell
22:38 18 Sep 23
Clayton arrived ahead of time and resolved the issue before the scheduled tech arrived! The scheduled tech however did... arrive on time. I know I am one of a few oil furnace customers but they knew their stuff! Thanks !read more
Howard Dye
Howard Dye
00:29 16 Sep 23
Andrew was great.
Henry Brown
Henry Brown
19:58 13 Sep 23
The service technician performed his job in a professional manner. He was knowledgeable and diagnosed the problem... immediately and how he would fix the problem.read more
Dorothy Benjamin
Dorothy Benjamin
15:27 13 Sep 23
Very professional and experience. Always on time of appointment......and informed of any issues found. Clayton did... great 👍read more
Louis Urschel
Louis Urschel
20:42 11 Sep 23
Great company would recommend to anyone needing service or new HVAC equipment.
Karrie Melton
Karrie Melton
21:43 07 Sep 23
OH MY GOSH! I had company coming in this afternoon to stay the night and my AC stopped cooling; I PANICKED. I MADE ONE... phone call, spoke to Darren Williams and he sent help out IMMEDIATELY!! Omar was the technician and let me tell you……. He is AWESOME!! He explained everything and assured me it was an easy fix and had us up and running JUST IN TIME!!! I am beyond pleased and WILL DEFINITELY CALL ON THEM EVERY TIME!!!! Thank y’all SO MUCH!!!!! This is what customer service is all about!!!!! 🙌🙌🙌🙌🙌Karrie Meltonread more
Courtenay McCloud
Courtenay McCloud
16:27 29 Aug 23
Brett Groller
Brett Groller
10:53 29 Aug 23
I want to thank Clayton from Carolina Comfort who completed our spring service. Clayton was on time, professional,... thorough and explained the service he completed. Well done.read more
Henry Keen
Henry Keen
14:25 28 Aug 23
Yassine is very professional and good to work with, explains the situation in detail each time.
John Gray
John Gray
13:21 24 Aug 23
👍🏻 Omar found the problem and fix the problem quickly.Excellent job.👍🏻😀
Sharon Perry
Sharon Perry
23:13 22 Aug 23
We’re here within an hour, and had me back up and running thank you Carolina comfort also the fella that came out... today has been here before very kind. Very polite.read more
John Ruff
John Ruff
17:26 18 Aug 23
First time client. Same day service. Tech worked in hot attic to diagnose and ordered part overnight and at my house at... 7:30 am to complete repair. Kevin was the tech friendly and knowledgeable with up front prices. I will use this company again when I need repairsread more
Randy Dreyer
Randy Dreyer
11:03 18 Aug 23
JT Cameron
JT Cameron
04:32 17 Aug 23
Great communication, prompt arrival and great work on maintaining our HVAC unit!
Toy Star Surprise
Toy Star Surprise
15:32 16 Aug 23
We had a wonderful experience with Carolina Comfort. The response time was fantastic and the technician, Nassine, was... professional and on-time. Whether it be a plumbing, electrical or HAVAC call, home repair services are based on "service." Lately, we have not seen much "service", but the professionalism, kindness and abilities of Nassine at Carolina Comfort harkened back to the days when companies and their employees really cared about providing "service" to their customers.read more
J K
J K
16:54 15 Aug 23
Maria Osley
Maria Osley
13:04 15 Aug 23
Excellent customer service, thorough and clear communication when addressing our concerns and issues
sara yeazell
sara yeazell
19:49 14 Aug 23
Kevin, my service technician was very understanding and knowledgeable. It was the hottest weekend of the year so I was... very pleased when he returned my call and came right on out. He diagnosed the problem quickly and had my unit putting out cold air in no time. I enjoyed talking with him and am very thankful for his great service.read more
Levon Sparks
Levon Sparks
13:43 14 Aug 23
Clayton Curtin was outstanding. Very prompt, thorough and professional. Resolved the situation and left things in... order. Thank you!read more
Ana Jaure
Ana Jaure
15:53 03 Aug 23
I highly recommend this company. The pricing is great and the techs are highly thorough and qualified. I can't say... enough about Zaire our tech. Profesional knew exactly what he was doing. Great personality. God bless this company they are super honest. I am beyond satisfied with Zaire's service. Lowest quote from all the others. I am highly impressed.read more
Gene Briley
Gene Briley
09:16 01 Aug 23
Technician tried to solve the problem but left us with a bigger mess than when he arrived. No AC at all today, however... my HVAC system has been running all night. Very unhappy with everything, especially considering it has only been in place four months.Follow up: revised my rating to three after Carolina comfort sent a more seasoned technician out the following day. After a couple of hours he and a second tech identified that installers (from Carolina Comfort) had improperly installed dampers in the system. They fixed one. Then later that evening had to come back and fix another. Took three visits in 24 hours but now the HVAC is working.read more
Gary Meink
Gary Meink
14:05 26 Jul 23
I can't say enough good things about the people that represent Carolina Comfort. They have made numerous visits to... rectify an ongoing and challenging problem with our HVAC system. Every encounter has been polite, friendly and professional. Integrity is the best word to describe these folks.read more
Caroline Seder
Caroline Seder
15:53 18 Jul 23
I contacted Carolina Comfort after finding them online and reading reviews. I have a newer build home and my AC was... just out of warranty. I had the company who installed it come out three times during the warranty period and report nothing wrong with the unit even though it was not cooling my house and my bills were high. I continued to have issues so decided to get a second opinion. Caroline Comfort came out to diagnose and the person who came out was courteous, on time, and went out of his way to explain everything to me clearly. Unfortunately the previous company didn’t install an item (the bypass) so my upstairs and downstairs were not able to respond correctly when they needed to be cooled. They came out to fix it the following week (could have came out quicker but I was going out of town) and Yassine fixed the unit and explained everything to me and took pictures of everything completed. Yassine was on time, kind, professional and took his time to ensure things were done correctly. I highly recommend this company and feel that I was provided with an extremely high service quality. I would absolutely recommend this company to any person looking. Thank you, thank you, thank you!!read more
carolyn benson
carolyn benson
03:44 11 Jul 23
Omar Sowell is a hard working Technician, he takes time to explain what is going on and he stay on the job until he... gets. Your A/C working or he will follow up until he gets it going properly. And stay in contact with you to ensure it’s still working. He is an A+ worker in my book. Thanks Omar.read more
Shaun Zarandi
Shaun Zarandi
19:30 27 Jun 23
Alex was very professional and respectful. He explained what he found and if any condition was unsat . overall very... satisfied with Alex's work.read more
Cat Castillo
Cat Castillo
21:33 26 Jun 23
This company is absolutely horrible.They do not fix anything accurately nor do they explain the reasons as to why they... didn't fix the problem we called for.My husband and i had them come out to fix our air conditioning system at least twice and they never really seem to fix the issue with it over freezing to the point where it doesn't run cold air.Leaving the backs of our vents unscrewed on the machine and seems like a careless kind of employees that work with the company. Unacceptable and unprofessional.Will be taking my business elsewhere. Service is horrible.read more
Korinne Collins
Korinne Collins
16:27 26 Jun 23
Very impressed with this company. Not only was their quote the lowest out of the 3 companies we got quotes from, they... were also the fastest and most responsive. I called and told them we needed a quote and they had someone out within the hour. They were willing to take time to answer any question I had, and even came by the week after the install to check in and make sure we were satisfied with our new unit and that everything was working properly.read more
Janice Best
Janice Best
23:42 18 Jun 23
This is the first time I have used Carolina Comfort. I was very pleased with the service I received. My service... representative answered all of my questions and was very helpful. Definitely a 5/5read more
Lloyd Kapp
Lloyd Kapp
13:26 09 Jun 23
He was great! Very attentive. Clean. And worked hard to make sure my AC is ready for the summer. I highly recommend... this company.read more
D E 4man
D E 4man
16:46 25 May 23
Omar was on time and spent a large block of time checking both units carefully and changing out all the interior... filters. He seemed thorough and answered all of my questions. Very polite and friendly.read more
Karen Hibbard
Karen Hibbard
13:26 25 May 23
Wonderful service. They responded within a few hours after I called and quickly repaired our air conditioner. The... technician, Yassine, was knowledgeable, courteous and professional. We will definitely be using their services again.read more
Rebecca Lawhead
Rebecca Lawhead
14:47 11 May 23
Our air stopped working after the office closed so we were contacted by Omar who was on call. He offered to come out... later that night when he finished up in Elgin or first thing the next morning which we chose the next morning. He texted and called to let us know he was on his way, and was very professional, and nice! He explained everything and gave us a price before he did the work! He got our A/C up and running in a little over an hour. Omar seemed very knowledgeable and couldn’t have been nicer!read more
sejohnson5374
sejohnson5374
14:58 05 May 23
I love my contract. They have been helping me for years maintain my system and I don’t have to worry about a system... failure due to preventative care. They are reliable, knowledgeable and everyone who has ever come out has been professional.read more
Debbie Robinson
Debbie Robinson
14:45 31 Mar 23
Yesterday, I got a visit from a very pleasant young man named Kevin. He came out to perform my bi annual maintenance.... Kevin started out perfect by arriving 5 minutes early to the quoted time. He then thoroughly explained everything he was doing, answered all of my questions to where I could easily understand. (Heating and Air is not my strong suit). He made sure he protected my home while he was here, and ensured that all trash was removed. Kevin is a professional in every way possible, and I appreciate him being so knowledgeable and personable. Kevin is one of the many reasons we love Carolina Comfort.read more
Cliff
Cliff
16:06 28 Feb 23
Great service! Always on time, friendly and considerate. Horace usually does our service and he is very good. I like... that you don’t have to ask them to use shoe covers. Horace does a great job telling you everything he did.read more
Lesley Floyd
Lesley Floyd
22:51 24 Jan 23
Carolina Comfort has the best service and people. They helped us with a new unit and servicing for several years now. ... Kevin is an awesome technician. Always fast, friendly and reliable service!read more
jamie griffin
jamie griffin
21:07 11 Jan 23
Had to have Carolina Comfort come out for an after hours emergency call when our heat went out. Great communication and... the tech arrived shortly after the call was placed. He ended up replacing the thermostat and the heat started working again. All was good until the next day and the heat went out again. The next tech that arrived found out that it was the heat strips that were going bad and needed to be replaced. While the heat strips were on order I called the office to see about getting a refund or credit on the $200 thermostat that they put in when it was not the problem or needed. They refused to give any kind of credit and did not offer any kind of reason why they would not take back the thermostat when that wasn’t the issue. I ended up cancelling the appointment for them to replace our heat strips and had to find another company. I can’t stand to leave bad reviews but felt like I was being taking advantage of. Hopefully that is not the case but sure seemed like it.read more
David Burnette
David Burnette
15:39 05 Jan 23
Omar was very professional and a pleasure to deal with. He worked hard to resolve the one issue we had w/condensate... drain pump and I was very pleased with his efforts. Carolina Comfort installed the new heat pump last year and I have been very happy with all of my experiences with them. They are a solid company and I go out of my way to recommend them to anyone that needs HVAC equipment or service. Very professional company.read more
Nick Wehe
Nick Wehe
15:11 20 Dec 22
We recently had two gas tube heaters installed in our auto shop and couldn't be happier. They came and surveyed the... facility and had an estimate within 48hrs for the entire job. When the parts arrived 2 weeks later they scheduled the install and arrived ontime on the day of the installation. Their installation crew were very knowledgeable, quick and professional. The heaters work amazing and keep our shop comfortable to work in with it in the 30s outside. Previously they repaired our office havc system quickly and for a very competitive price. We highly recommend Carolina Comfort for all your hvac needs both commercial and residential.read more
Mike Adams
Mike Adams
14:58 08 Nov 22
Had my regular maintenance check of the system. The technician Kevin found that my newly installed system had one... minor install issue and corrected it. Kevin was very professional and a good representative of the company. I have used Carolina Comfort at prior homes and always found them to provide quality service.read more
Kassidy
Kassidy
17:54 05 Oct 22
awesome company! great customer service, friendly and reliable. technicians did a great job installing my HVAC and the... sales manager was straight to the point and sold me what i needed and what worked best with our budget. highly recommend!read more
Cynthia Diaz
Cynthia Diaz
00:56 20 Sep 22
We are so very pleased with Andrew the work he did for us. Andrew is a very hard worker and completed the work that had... to be done in a professional and timely manner! We would like Andrew to be the only person to take care of our unit!!read more
Michael Spinnato
Michael Spinnato
23:33 03 Aug 22
Keven came within 20 minutes after he callled us and cleared the drain line on our AC unit by vacuuming the clog from... below and using N2 to blow the line out from the top. This let the water drain out and reset the float switch which allowed the AC unit to start running again. He was very knowledgeable of the problem.It only took about 25 minutes. Then he checked the thermostat to assure the unit was running. He did an excellent! I was very impressed with his work. Thank you!read more
Hope Hinnant
Hope Hinnant
15:34 19 Jul 22
Kevin did an amazing job for us today. He was very professional. He resolved issues and answered all questions. Kevin... is the type of employee you would want representing your own company.read more
John Finney
John Finney
15:29 19 Jul 22
Update 7/24/22 - Carolina Comfort sent out a second technician to re-check my A/C at no cost to me. The second... technician was able to find a small maintenance problem due to drainage buildup which he resolved promptly while on site. I appreciate how completely Carolina Comfort looked into this issue. I've passed their name on to friends with A/C issues. A+ for service, and would recommend them to others. Thank you again.Carolina Comfort was on time, and responded quickly to my request. The technicians they sent were professional, pleasant, and thorough in diagnosing the problem. I would absolutely recommend Carolina Comfort, and I have every intention of signing a service contract with them shortly myself. Thank you for your help. A special thank you to the technicians as well who took time to answer all our questions. We really do appreciate it.read more
Melodie Turner
Melodie Turner
20:05 12 Jul 22
Andrew Gruetzmacher was my Service Technician and did a awesome job. He cleaned my outdoor coils very well and cleaned... all the attic items of my unit very professionally. He also was very helpful on AC questions I had.I highly recommend him and Carolina Comfort.read more
Marilyn Booth
Marilyn Booth
10:37 30 Jun 22
Andrew has done our annual/bi-annual service on our contract the past two times. He is always prompt and on time and... very professional. A call/ text message comes in on your phone and/or computer based on what you have given permission to. Arrives with his booties for inside the house and filter in-hand. He is very efficient and thorough on both the inside and outside of the house.read more
Dick Anderson
Dick Anderson
18:14 29 Jun 22
The young gentleman who performed the service was knowledgeable, friendly, professional, and efficient. We will... request him for the winter service. Management should be aware of the quality of this young man.read more
Angela Cross
Angela Cross
14:43 28 Jun 22
We have been using Carolina Comfort for 6 yrs. Great company. Their workers are always on time, considerate, and... professional. Highly recommend.read more
David Burnette
David Burnette
20:39 15 Jun 22
Current Update: Yasmin’s came today for follow up semi-annual service check. Very polished and professional. Many many... styles above a typical HVAC service person. Very impressed. Got in, did his work, cleaned up things and then left—May be the most impress service person I’ve ever had come to my home. We’ll done!Prior Update: Carolina Comfort really did a great job of working with me. I am an out of town owner and they were fantastic in coordinating the work. Brian Robinson was remarkably organized and thorough in his communications with me. The work was impeccable and I have made a point of recommending Brian and Carolina Comfort to others in our condo association. Really did a nice job. Very considerate of not making a mess and very thorough.read more
Terry Johnson
Terry Johnson
23:15 31 May 22
Several months ago we had a new unit installed in our home. Everything was great with the air conditioning, but as it... is cold and rainy out today, the heat didn’t come on when we switched it over for the first time. A call to Carolina Comfort was answered quickly and a tech was dispatched within a couple of hours. It was a simple fix and we are up and running!read more
Stephen Turner
Stephen Turner
15:41 16 May 22
Kevin did a great job and stated nothing to report. Said that everything was operating as it should! Very professional,... polite young man!read more
Richard MacDermott
Richard MacDermott
14:11 05 May 22
Always on time and professional. You get what you pay for. You might find cheaper but you won't find better value... anywhere. Extended warranty is going to pay for itself again. Andrew noticed a leak and it will be covered. Great value and Andrew was great.read more
Kenzil Summey
Kenzil Summey
21:42 25 Apr 22
I had two technicians from Carolina Comfort. The first was very professional and went about his assigned task with... dispatch. He was wise enough to call for assistance from a more experienced technician when he had a question. As usually the response was immediate and the problem was assessed and he shared the results and offered options for immediate and long term actions to be taken. I appreciated the honesty and I trusted his findings. Both men were great representatives of the company. I had worked with Vincente(sp) and he continues to provide quality service. Kenzil Summeyread more
Georgia Edmiston
Georgia Edmiston
13:01 22 Apr 22
Kevin was awesome. This HVAC system is new for me and he did a great job of explaining it. I hope he will continue to... be the person who keeps our HVAC system running smoothly. Thank you, Carolina Comfort, for sending us such a good technician.read more
Andrew Dodd
Andrew Dodd
18:53 08 Mar 22
We had an A/C unit that was 7 years old came with the house (contractor picked an undersized A/C unit and skimped on... duct work, not only that I had 3 coil replacements over that time!-kudos for Carolina Comfort for helping me through the warranty process on those). I finally got so fed up that the A/C unit was struggling to keep up with humidity in the summer. I called Carolina Comfort and their comfort specialist Brian, came out observed the situation and discussed with my wife and I about all our options. Humidity control was my biggest issue as i'm very sensitive, and my wife wanted to lower the power bill. He provided each option available to us and went through the pros and cons of each, and never pressured us into which system to go with or even to use them.We went with the high efficiency York affinity line and so far we are pleased with the system and the service. Admittedly we had a small snafu recently as the system was installed in heating season so the full A/C pressures and calibrations weren't able to be dialed in due to the cold weather (this is to be expected for those that don't know). I was able to directly contact Brian, and the next morning, Robert an outstanding senior tech came out and diagnosed the issue and corrected everything. Robert even explained to me what was wrong and what was done to correct the problem. Now the A/C is working fine the house is freezing cold to my liking.If you aren't freezing enough in your house in the summer, or your humidity is too high, or you just want to save money like my wife, call these guys and ask for Brian. He will take care of you and provide you with knowledge so you can make the best choice for your situation. He will also stay with you after your system is installed, he cares about the quality of their work and the products they sell.I can't say enough good things about their service. I have been with this business going on 8 years and they are always on time, prompt, and return my calls. What more can you ask for in a business.PSA (unsolicited)- Get the cool zone package it is well worth it to maintain your system . It will extend the life of your system and keep your house nice and freezing like mine 🙂 A/C units around here take a beating so make sure your pamper yours!read more
Erica Bensley
Erica Bensley
04:48 07 Mar 22
My husband and I noticed our house was very warm Sunday evening, and our thermostat was set but the temperature in our... home was reading much hotter! I called Carolina Comfort expecting to just make an appointment for someone to come out in the morning, but she let me know a technician would call me to assess the situation. I received a call from Alex A. Who said he could come that night to see why our house wasn’t cooling! I was very impressed and thankful that there was a technician that was available so late at night to check out our unit and see what was wrong. After completing a job ahead of us, Alex showed up and diagnosed our problem right away and fixed it quickly! He was very knowledgeable, professional, and had great customer service!! I’m glad I called this company and my family and I are now sleeping comfortably tonight in a cool air conditioned home thanks to Alex! We will definitely use this company for any of our needs in the future!read more
Ryan Lee
Ryan Lee
03:19 07 Mar 22
Alex was out technician and it was after hours. He communicated when he would be arriving and clearly explained in... detail the issue. Very professional and polite. Will definitely use Carolina comfort again just because of our experience with him.read more
Jody Flowers
Jody Flowers
20:38 25 Feb 22
Excellent customer service and expert service. The technician, Gerald A., called ahead, was very courteous, and... performed the service call with a great attitude!read more
Eric Wornham
Eric Wornham
21:22 23 Feb 22
Andy showed up early which was great and he explained the Service prior to any work being done. Andy explained what he... did and what I can do to be proactive to ensure my HVAC last. Andy was great and explained all the steps he did and his findings. Andy was awesomeread more
Bette Inglett
Bette Inglett
23:37 08 Feb 22
After loosing my heat unexpected in the depth of winter, I picked Carolina Comfort out of the blue and gave them a... call. They proved to be an excellent choice! They were efficient and fixed my problem quickly and reasonably priced. Shout out to my technician Ryan and the ladies in the office who found my needed part in a local warehouse, allowing my service to be restored without any wait!read more
Jeremy Puckett
Jeremy Puckett
19:50 02 Feb 22
We’re starting off strong…Brian came out quick and quoted me a very fair price to replace my 19yr old system, total... replacement was my choice after this last failure. he was willing to start tomorrow, he called to confirm stock, I cancelled my second opinion after confirming with my bosslady, the price as quoted seems very fair. These guys are very local, I’m hoping for neighborly treatment as they start the job tomorrow….After install: entire new system, everything was great. Quality equipment and install. Had a small issue that was resolved very quickly and we are 110% satisfied with the value and service.Thank you!read more